Recent answers to General Browsinghttps://support.mozilla.org/en-US/questions/13606542021-12-10T03:28:43-08:00This issue can be caused by corrupted cookies or blocked cookies.
check the permissions for the dom2021-12-10T03:28:43-08:00cor-elhttps://support.mozilla.org/en-US/questions/1360654#answer-1465443<p>This issue can be caused by corrupted cookies or blocked cookies.
</p>
<ul><li>check the permissions for the domain in the currently selected tab in "Tools -&gt; Page Info -&gt; Permissions"
</li></ul>
<p>Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
</p><p>"Remove the Cookies" for websites that cause problems:
</p>
<ul><li>Settings -&gt; Privacy &amp; Security<br>Cookies and Site Data: "Manage Data"
</li></ul>
<p>"Clear the Cache":
</p>
<ul><li>Settings -&gt; Privacy &amp; Security<br>Cookies and Site Data -&gt; Clear Data -&gt; [X] Cached Web Content -&gt; Clear
</li></ul>
<p>You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -&gt; Show All History" or "View -&gt; Sidebar -&gt; History").
</p><p>Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious.
If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.
</p><p>You can't recover from this 'forget' unless you have a backup of involved files.
</p><p>If you revisit a 'forgotten' website then data for that website will be saved once again.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox" rel="nofollow">https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox</a>
</li></ul>
<p>If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.
</p>
<ul><li>rename/remove <b>cookies.sqlite</b> (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.
</li></ul>
<p>You can use the button on the "Help -&gt; More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page (Root directory).
</p>
<ul><li>Help -&gt; More Troubleshooting Information -&gt; Profile Folder/Directory:<br>Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder
</li><li><a href="https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data</a>
</li></ul>Not Redirecting properly = cookies
Many site issues can be caused by corrupt cookies or cache.
W2021-12-09T11:11:14-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1360654#answer-1465269<p>Not Redirecting properly = cookies
</p><p>Many site issues can be caused by corrupt cookies or cache&#46;
</p><p><strong>Warning&nbsp;! ! </strong> This will log you out of sites you're
logged in to&#46; You may also lose any settings
for that website&#46;
</p>
<ul><li> <a href="https://support&#46;mozilla&#46;org/en-US/kb/delete-cookies-remove-info-websites-stored" rel="nofollow">Delete cookies to remove the information websites have stored on your computer</a> {web link}
</li></ul>
<ul><li> <a href="https://support&#46;mozilla&#46;org/en-US/kb/how-clear-firefox-cache" rel="nofollow">How to clear the Firefox cache</a> {web link}
</li></ul>
<p>If there is still a problem,
</p><p><a href="https://support&#46;mozilla&#46;org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Start Firefox using Troubleshoot(Safe) Mode</a> {web link}
</p><p>A small dialog should appear&#46; Click
<strong>Start In Troubleshoot(Safe) Mode</strong> (not Refresh)&#46;
Is the problem still there?
</p><p>While you are in Troubleshoot(Safe) mode;
</p><p>Try disabling graphics hardware acceleration in Firefox&#46; Since this feature was
added to Firefox it has gradually improved but there are still a few glitches&#46;
</p><p><em><a href="https://support&#46;mozilla&#46;org/en-US/kb/forum-response-disable-hardware-acceleration" rel="nofollow">How to disable Hardware Acceleration</a></em> {web link}
</p>Hello,
This may be caused by extensions you have installed. Try Troubleshoot mode to check if this i2021-12-09T10:28:45-08:00amagdohttps://support.mozilla.org/en-US/questions/1360654#answer-1465255<p>Hello,
</p><p>This may be caused by extensions you have installed. Try Troubleshoot mode to check if this is true.
</p><p>
<strong>Try Firefox Troubleshoot Mode</strong> to see if the problem goes away. Firefox Troubleshoot Mode (previously known as <em>Firefox Safe Mode</em>) is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot Mode</a> article for details.
</p><p><strong>If Firefox is open,</strong> you can restart in Firefox Troubleshoot Mode from the Help menu:
</p>
<ul><li> Click the menu button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-10-22-15-37-15-18c775.png" alt="Fx57Menu" title="">, click <em>Help</em>, select <em>Troubleshoot Mode</em> and click <em>Restart</em> in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.
</li></ul>
<p><strong>If Firefox is not running,</strong> you can start Firefox in Troubleshoot Mode as follows:
</p>
<ul><li> On Windows: Hold the <strong>Shift</strong> key when you open the Firefox desktop or Start menu shortcut.
</li><li> On Mac: Hold the <strong>option</strong> key while starting Firefox.
</li><li> On Linux: Quit Firefox, go to your Terminal and run <em>firefox -safe-mode</em> <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
</li></ul>
<p>When the Firefox Troubleshoot Mode window appears, select "Open".
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-03-31-17-39-57-bfee23.png" alt="Fx88TroubleshootMode" title="">
</dt></dl>
<p><em><strong>If the issue is not present in Firefox Troubleshoot Mode</strong></em>, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps in the <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a> article to find the cause.
</p><p><em>To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see <a href="/en-US/kb/firefox-stuck-troubleshoot-mode" rel="nofollow">Firefox is stuck in Troubleshoot Mode</a>).</em>
</p><p>When you figure out what's causing your issues, please let us know. It might help others with the same problem.
</p>