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Thunderbird 91.3.2 updated now crashes on startup and can't open safe mode

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  • 1 has this problem
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  • Last reply by chris439

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Thunderbird updated overnight and now crashes on startup. Holding shift key gives safe mode start up options for a split second and then they disappear before I get a chance to select anything.

Clicking re start thunderbird sometimes opens the main email client for a split second before crashing. Running win10 in safe mode makes no difference. Would it be as simple as me just uninstalling the current version of thunderbird and reinstalling an older version? Will all my accounts and profiles be OK?

This is a pretty big problem for me as I have a ton of email going back years.

NOTE: I just downloaded and installed an earlier version via the link below and fixed the problem https://ftp.mozilla.org/pub/thunderbird/releases/91.3.1/win64/en-US/

Here is the crash detail.

AdapterDeviceID: 0x6759 AdapterDriverVersion: 15.201.1151.1008 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: default-theme%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 4152111104 AvailablePhysicalMemory: 4677124096 AvailableVirtualMemory: 3484770304 BlockedDllList: BreakpadReserveAddress: 116129792 BreakpadReserveSize: 83886080 BuildID: 20211117150618 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1638476173 DOMIPCEnabled: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1638430930 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["AudioSes.dll","webauthn.dll","wscapi.dll","avrt.dll","ondemandconnroutehelper.dll","directmanipulation.dll","dbgcore.dll","dbghelp.dll","twinapi.dll","BCP47mrm.dll","Windows.Globalization.dll","Bcp47Langs.dll","wsock32.dll","twinapi.appcore.dll","dcomp.dll","dataexchange.dll","icm32.dll","mscms.dll","MMDevAPI.dll","InputHost.dll","ColorAdapterClient.dll","WindowManagementAPI.dll","Windows.UI.dll","urlmon.dll","dxgi.dll","d3d11.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","npmproxy.dll","textinputframework.dll","DWrite.dll","usp10.dll","netprofm.dll","dwmapi.dll","winmm.dll","msimg32.dll","winnsi.dll","FWPUCLNT.DLL","winsta.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","iertutil.dll","ntmarta.dll","msi.dll","propsys.dll","rasadhlp.dll","wldp.dll","CRYPTBASE.DLL","windows.storage.dll","rsaenh.dll","cryptsp.dll","sspicli.dll","profapi.dll","winrnr.dll","srvcli.dll","mswsock.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","umpdc.dll","msasn1.dll","netutils.dll","IPHLPAPI.DLL","powrprof.dll","devobj.dll","wininet.dll","kernel.appcore.dll","uxtheme.dll","winhttp.dll","dnsapi.dll","userenv.dll","version.dll","wtsapi32.dll","shell32.dll","SHCore.dll","KERNELBASE.dll","ws2_32.dll","gdi32full.dll","gdi32.dll","setupapi.dll","rpcrt4.dll","oleaut32.dll","bcrypt.dll","bcryptPrimitives.dll","crypt32.dll","msvcp_win.dll","clbcatq.dll","imm32.dll","shlwapi.dll","imagehlp.dll","wintrust.dll","ucrtbase.dll","win32u.dll","combase.dll","advapi32.dll","ole32.dll","cfgmgr32.dll","nsi.dll","user32.dll","psapi.dll","kernel32.dll","sechost.dll","msctf.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","nss3.dll","ldap60.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll","prldap60.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 169 StartupCrash: 0 StartupTime: 1638476170 SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20211117150618","version":"91.3.2","vendor":null,"displayVersion":"91.3.2","platformVersion":"91.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8173,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1348},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"AMD Radeon HD 6570","vendorID":"0x1002","deviceID":"0x6759","subsysID":"00000000","RAM":2048,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVendor":null,"driverVersion":"15.201.1151.1008","driverDate":"11-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":952320,"browser.search.region":"NZ","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6396:"IPC I/O Parent",10784:"Link Monitor #1",5836:"Socket Thread",10132:"Permission",12144:"Timer",12244:"BackgroundThreadPool #1",10612:"JS Watchdog",11836:"TaskController Thread #0",12156:"TaskController Thread #1",12200:"TaskController Thread #2",9608:"TaskController Thread #3",5184:"Cache2 I/O",9388:"Cookie",536:"StreamTrans #1",11628:"Worker Launcher",11968:"VsyncIOThread",6368:"IPC Launch",5148:"WindowsVsyncThread",11188:"Compositor",7408:"ImageIO",1636:"IPDL Background",2680:"StreamTrans #2",11892:"QuotaManager IO",8936:"HTML5 Parser",12276:"IndexedDB #1",4760:"StyleThread#0",4656:"StyleThread#1",7720:"StyleThread#2",11688:"StreamTrans #3",8552:"StreamTrans #4",6348:"ImageBridgeChld",11756:"RemoteBackbuffer",3332:"DOM Worker",6404:"StreamTrans #5",12004:"ProxyResolution",10576:"Untrusted Modules",11924:"mozStorage #1",6560:"TRR Background",2204:"DNS Resolver #1",10560:"DNS Resolver #2",3604:"PlayEventSound",1136:"SSL Cert #1",7752:"ProcessHangMon",1268:"GMPThread",11808:"RemoteBackbuffer",220:"RemoteBackbuffer",8788:"RemoteBackbuffer",8276:"RemoteBackbuffer",7920:"RemoteBackbuffer",11896:"BgIOThreadPool #1", Throttleable: 1 TotalPageFile: 4275294208 TotalPhysicalMemory: 8570261504 TotalVirtualMemory: 4294836224 URL: UptimeTS: 43.7364699 Version: 91.3.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Modified by chris439

All Replies (2)

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"Crash details" tends not to be helpful.

What are your crash IDs? Listed at help > more troubleshooting info

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Crash IDs

ID: bp-bbcc8fa4-0e28-4cea-99cc-178191211202


bp-50957640-0b11-43b1-aee5-056501211202 2 days ago bp-a0f00201-1733-4101-b9eb-e52a61211202 2 days ago bp-6d987d3d-456d-42cc-9332-7a4501211202 2 days ago bp-bbcc8fa4-0e28-4cea-99cc-178191211202 2 days ago bp-be42be3f-3a76-4e07-85d2-842041211202 2 days ago bp-7fe15031-49c6-4be6-b1dc-9033f1211202 2 days ago bp-50c53d25-e60c-484b-a985-d00791211202 2 days ago bp-0871adf1-2e2b-46f0-8fe9-7c2b11211202 2 days ago bp-b5d027db-b315-4ffb-a050-0ea3a1211202 2 days ago bp-112f0d1a-64b3-4d19-9594-677a91211202 2 days ago bp-f44a1bd1-2957-48aa-afbd-946ae1211202 2 days ago bp-ec5a4b6a-cfe8-4c25-ad8d-0ec8f1211202 2 days ago bp-c1dd0a81-b4b4-48ef-9dcb-31a3d1211202 2 days ago bp-79d0fdab-bede-4aec-8488-55a691211202 2 days ago bp-ffb453ee-5c76-4232-ad78-9ebd31211202 2 days ago bp-d04b9b31-461c-497d-893f-e87721211202 2 days ago bp-0930c73e-a580-4997-9821-6ebec1211202 2 days ago bp-b69c96ac-d5b5-4cf5-be0e-e27691211202 2 days ago bp-d34694b0-ae7e-48f1-b2dd-e5ffa1211202 2 days ago bp-3b674136-55ef-42e7-a2b5-c89fb1211202 2 days ago bp-974bac2e-05c5-4852-9f6b-cbf3c1211202 2 days ago bp-a3a25e3f-2f2e-42db-a5c1-3316b1211202 2 days ago bp-34acf8c2-2fd2-4abf-ad91-b5aab1211202 2 days ago bp-98aafa9c-d8ab-47b0-9aca-c46901211202 3 days ago bp-4f2a7ae2-da03-47a1-bde5-761051211202 3 days ago

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