On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to Sync on Android Firefox

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by Paul

more options

Good day, i am unable to sync Firefox (desktop) to Firefox Android. After QR code scan and Approval, it stays stucked at this page. I tried on a different Android devices and same issue. I tried using email to login, same issue. It shows as "Working"

Android Devices LG G5 (android 8) LG G6 (android 9)

Good day, i am unable to sync Firefox (desktop) to Firefox Android. After QR code scan and Approval, it stays stucked at this page. I tried on a different Android devices and same issue. I tried using email to login, same issue. It shows as "''Working''" Android Devices LG G5 (android 8) LG G6 (android 9)

All Replies (5)

more options

screenshort attached

more options

Okay...so, you have approved it on your other device?

more options

yes i have. but it stays stuck like at shown in the screenshot above.

Modified by killerer

more options

tried to upload more screenshots but cant.

when i try to use login instead of QR scan, it shows as 'Working...' but stays stuck there.

more options

Do you receive the email into the email account linked to your Firefox Account?

Is the email in your spam or junk mail folder?