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Firefox misleading prompts lead me to assume I'm submitting a request to actual support

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by James

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Fire fox has misleading prompts I had went on the support site and I purposefully did NOT press "to post my question to a community forum" it has myinfo in the freaking post as i thought i was contacting support please be more clear as when you put the big purple square that says post to community if i wanted to then i would have proceeded to click the big purple box, but since I clicked get help I did not assume I would be posting to a forum, I'm glad I put the email that's already been around the world at least. Maaaaan,...thats sooo dirt! Misleading prompts sick! So can any one tell me how do I actually get in contact with actual technical supports or maybe how to contact moderators to have my information removed. I had tried to alert them to how I accidentally accessed a website with a virus to make internet safer. Now my email is posted but at least everyone knows exactly where not to go if they don't want a virus. Exclude me but it's slightly frusting so please BE AWARE THAT ALL PROMTS I'VE PRESSED☆ TO AVOID ☆ POSTING PUBLICLY ☆HAS STILL☆ POSTED MY ISSUE PUBLICLY.I' ALSO A bit frustrated because I don't see any options anywhere to access a moderator so just saying if y'all don't want your query public...oh well, it will be!Ughz gotta research how to edit now time I didn't want to waste with a warning or alert and more computer skills school I guess it serves me. TO BE CLEAR MY ISSUE IS CAN Y'ALL PLEASE MAKE THE PROMPTS MORE CLEAR AND CONCISE EXACT AND ABSOLUTELY CLEAR THATS IT'S POSTED FORUM

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Hi

Thank you for your feedback. I will raise this with the right people so that it can be looked into further.

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Should be pretty clear that you would not be contacting Mozilla by chat or such when at start of posting your question has mentions of things like Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help. and Our Community is here to help Kindness is at the heart of our community. Our volunteers are happy to share their time and Firefox knowledge with you.

With the word volunteers, it shows you would not be chatting with a Mozilla employee or some call centre support, but a community as in a forum

Mozilla does not have the resources to provide the call centres that would be needed for one on one support for a free to download and use (and build from source yourself) web browsers on desktop and also on Android and iOS.

Mozilla has tried pay for email and phone support long ago but it was short lived. There was a chat support system here for a while in past, however it was by volunteers. These were only for desktop Firefox at time.

If you paid for the product, like say a paid for Antivirus then you may get one on one support options because you well paid for support.

Modified by James

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