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Repeated crashes

  • 14 replies
  • 1 has this problem
  • 56 views
  • Last reply by Angela

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For no reason I can identify, Firefox has started repeatedly crashing ever since I upgraded to Monterey on my fairly new Mac. It happens two or three times a day. I always send the report. This morning when I started up, I noticed the Firefox browser had been updated to 94.0.1, and I hoped it would have fixed itself, but an hour later it crashed again.

For no reason I can identify, Firefox has started repeatedly crashing ever since I upgraded to Monterey on my fairly new Mac. It happens two or three times a day. I always send the report. This morning when I started up, I noticed the Firefox browser had been updated to 94.0.1, and I hoped it would have fixed itself, but an hour later it crashed again.

All Replies (14)

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Hi Angela,

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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THANK YOU MR. MCD Submitted Crash Reports Report ID Date Submitted bp-e6ebf4da-70ae-4bf4-bb73-806db0211114 11/14/21, 9:07 am View bp-20d0d315-2e44-4147-90f7-d21f30211109 11/9/21, 8:55 am View bp-41a3edb2-0a9b-45c1-8991-7becf0211116 11/16/21, 12:58 pm View bp-830db2e4-24e8-4d05-9366-a01850211116 11/16/21, 12:58 pm View bp-ace7252d-a7de-4193-9215-8873e0211116 11/16/21, 12:58 pm View bp-46e68bb4-193c-4021-8a16-57f7b0211116 11/16/21, 12:58 pm View bp-1439947b-c651-4c7c-aa2d-f23630211116 11/16/21, 12:58 pm View bp-2a8c78f7-455d-46be-8489-f7ee70211116 11/16/21, 12:58 pm View

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bp-e6ebf4da-70ae-4bf4-bb73-806db0211114 Signature: dataSegmentsContain

Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-20d0d315-2e44-4147-90f7-d21f30211109 bp-41a3edb2-0a9b-45c1-8991-7becf0211116 bp-830db2e4-24e8-4d05-9366-a01850211116 bp-ace7252d-a7de-4193-9215-8873e0211116

Signature: PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1717501 NEW --- Crash in [@ PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute]

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I called for more help.

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Thank you. I am waiting patiently and trying to use Safari and Chrome in the meantime, but they are not my go-to browsers.

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This is a problem with accessibility (a11y). Are you running any accessibility service on your computer ?

Another thread:

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No I am not running an accessibility service on my computer (don't laugh, but I don't even know what that is. I certainly haven't added one). But I do use Safari and Chrome, and they've never crashed. Would have to have to give up Firefox. Thank you for your help.

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Accessibility Activated true Prevent Accessibility 0

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That means that accessibility is detected and activated in Firefox, so you must have some accessibility related applications running on your Mac.

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How do I find out what that is? The only change I've made in any of the settings is to increase the size of the typeface. Would that cause constant crashes?

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Yes I did. There is no little blue icon like that showing on my tab bar. Or anywhere else for that matter. I don't have Firefox accessibility services. Now what?