Recent answers to Stripe.com crashing Firefoxhttps://support.mozilla.org/en-US/questions/13568432021-11-06T13:08:38-07:00You can try to only disable WebGL2: webgl.enable-webgl2 = false
2021-11-06T13:08:38-07:00cor-elhttps://support.mozilla.org/en-US/questions/1356843#answer-1457273<p>You can try to only disable WebGL2: webgl.enable-webgl2 = false
</p>FredMcD, jscher2000 and cor-el,
Thank you for all your help!
This bug has been in the way of some im2021-11-06T12:54:04-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457268<p>FredMcD, jscher2000 and cor-el,
Thank you for all your help!
This bug has been in the way of some important work I'm trying to complete.
Thanks very much!
</p>You will get missing content on pages like Google Maps/Earth that use WebGL to display their data.
M2021-11-06T12:31:51-07:00cor-elhttps://support.mozilla.org/en-US/questions/1356843#answer-1457263<p>You will get missing content on pages like Google Maps/Earth that use WebGL to display their data.
</p><p>Maybe file a bug report.
</p>jscher2000: Disabling WebGL did the trick!
Final question: I'm assuming that normal operation would 2021-11-06T12:14:45-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457258<p>jscher2000: Disabling WebGL did the trick!
</p><p>Final question: I'm assuming that normal operation would be to leave WebGL enabled. If so, is performance going to suffer elsewhere now that it's disabled?
</p>No bug yet for "Graphics kernel error: 0xfffffffb\n"
1711944 - [meta] Bugs based on mac_crash_info 2021-11-06T11:43:49-07:00cor-elhttps://support.mozilla.org/en-US/questions/1356843#answer-1457253<p>No bug yet for "Graphics kernel error: 0xfffffffb\n"
</p>
<ul><li><a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1711944" rel="nofollow">1711944</a> - [meta] Bugs based on mac_crash_info data
</li></ul>
<hr>
<ul><li><a href="https://www.google.com/search?q=Graphics+kernel+error:+0xfffffffb&amp;num=100&amp;source=lnt&amp;tbs=qdr:m&amp;sa=X&amp;biw=1142&amp;bih=801&amp;dpr=1" rel="nofollow">https://www.google.com/search?q=Graphics+kernel+error:+0xfffffffb&amp;num=100&amp;source=lnt&amp;tbs=qdr:m&amp;sa=X&amp;biw=1142&amp;bih=801&amp;dpr=1</a>
</li></ul>Thank you for the reports. I didn't check them all, but the ones I opened seem to have the same sequ2021-11-06T10:43:58-07:00jscher2000https://support.mozilla.org/en-US/questions/1356843#answer-1457239<p>Thank you for the reports. I didn't check them all, but the ones I opened seem to have the same sequence of events. The crashing thread dump refers to GL and WebGL, which are graphics processes. So try disabling Firefox from using hardware acceleration as a potential workaround for incompatibilities between Firefox and your graphics card/chipset driver software. This article describes where to make that change: <a href="/en-US/kb/performance-settings" rel="nofollow">Firefox's performance settings</a>. This will take effect the next time you exit Firefox and start it up again. Any difference?
</p><p>Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that: <a href="/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">Upgrade your graphics drivers to use hardware acceleration and WebGL</a>.
</p>Something else: I cleared out all my crash reports. Now a fresh list is available. But I had to manu2021-11-06T09:53:13-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457220<p>Something else: I cleared out all my crash reports. Now a fresh list is available. But I had to manually submit from the list. The popup on crash isn't doing it when I click submit for some reason. Here's new report list:
</p><p>bp-1ea74ee6-ffb7-40b1-8aeb-3ed700211106 06/11/2021, 19:48
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bp-e49c8b96-e094-451e-850e-6bf010211106 06/11/2021, 19:48
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bp-eb9503c3-9274-4901-a6fb-315ff0211106 06/11/2021, 19:48
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bp-52032044-35a8-4f63-ae26-504770211106 06/11/2021, 19:48
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bp-0c3c61d6-0688-4fd8-984b-872450211106 06/11/2021, 19:48
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bp-b11ee5df-6804-4baf-ba85-30d770211106 06/11/2021, 19:48
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</p>Still crashing in normal mode. I removed all extensions except for 1password, which I tested while d2021-11-06T09:50:27-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457219<p>Still crashing in normal mode. I removed all extensions except for 1password, which I tested while disabled. No difference. Stripe only crashes when I attempt to scroll down the page.
</p>The key changes in Firefox's Safe Mode are:
(A) All Extensions (main type of add-on) are disabled --2021-11-06T09:30:48-07:00jscher2000https://support.mozilla.org/en-US/questions/1356843#answer-1457212<p>The key changes in Firefox's Safe Mode are:
</p><p>(A) All Extensions (main type of add-on) are disabled -- I'll describe where to manually review these
</p><p>(B) Hardware acceleration of graphics is disabled -- this doesn't make as much sense to me as a culprit because why would financial institution sites be specifically affected?
</p><p>(C) JavaScript compilers are disabled -- this doesn't make as much sense to me as a culprit because why would financial institution sites be specifically affected?
</p>
<hr>
<p>You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:
</p>
<ul><li> Command+Shift+a (Windows: Ctrl+Shift+a)
</li><li> "3-bar" menu button (or Tools menu) &gt; Add-ons
</li><li> type or paste <strong>about:addons</strong> in the address bar and press Enter/Return
</li></ul>
<p>In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.
</p><p><em>If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:</em>
</p><p>Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything related to banking, or looking suspicious, or that you just do not remember installing or why? If in doubt, disable (or remove). <strong>For your privacy and security, don't let mystery programs linger here.</strong>
</p><p>Any improvement the next time you run in regular mode?
</p>Well now...yes. That changed things! I can open Stripe and Credit One. No more crashes.
What next?
2021-11-06T09:27:40-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457210<p>Well now...yes. That changed things! I can open Stripe and Credit One. No more crashes.
</p><p>What next?
</p>Have you tested in Firefox's Safe Mode? In that mode, Firefox temporarily deactivates extensions, ha2021-11-06T09:16:15-07:00jscher2000https://support.mozilla.org/en-US/questions/1356843#answer-1457203<p>Have you tested in Firefox's Safe Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
</p><p><em>If Firefox is running:</em>
</p><p>You can restart Firefox in Safe/Troubleshoot Mode using either:
</p>
<ul><li> "3-bar" menu button &gt; Help &gt; Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
</li><li> (menu bar) Help menu &gt; Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
</li></ul>
<p>and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
</p><p><em>If Firefox is not running:</em>
</p><p>Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
</p><p><em>Note: Don't use the Refresh without first reviewing this article to understand what will be deleted:</em> <a href="/en-US/kb/refresh-firefox-reset-add-ons-and-settings" rel="nofollow">Refresh Firefox - reset add-ons and settings</a>.
</p><p>Any difference?
</p>Now www.creditonebank.com is crashing it too. This is new.
2021-11-06T09:03:11-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457201<p>Now <a href="http://www.creditonebank.com" rel="nofollow">www.creditonebank.com</a> is crashing it too. This is new.
</p>For some reason, none of my submitted crash reports are actually getting submitted. Nothing past Jun2021-11-06T08:45:16-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457197<p>For some reason, none of my submitted crash reports are actually getting submitted. Nothing past June. I read the Apple related info. Above my paygrade. Guess I'll wait and see how this pays out via this thread. I appreciate all the attention Fred!
</p>The bug reports suggest the problem is caused by an Apple update
Check out; https://support.mozilla.2021-11-06T08:24:56-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1356843#answer-1457193<p>The bug reports suggest the problem is caused by an Apple update
</p><p>Check out; <a href="https://support.mozilla.org/en-US/forums/support-forum-contributors/715375" rel="nofollow">https://support.mozilla.org/en-US/forums/support-forum-contributors/715375</a>
Mac's crashing = bug reports think related to Apple update
</p>bp-a4008a25-f30e-42ae-9403-c7f1c0211106 = Uptime 455 seconds (7 minutes and 35 seconds)
Signature: _2021-11-06T08:22:55-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1356843#answer-1457192<p>bp-a4008a25-f30e-42ae-9403-c7f1c0211106 = Uptime 455 seconds (7 minutes and 35 seconds)
Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1
</p><p>Crash Reason EXC_SOFTWARE / SIGABRT
</p><p>Attention Sumo's there are 12 related bug reports.
</p>kenjensen990 said
. . . But all the most recent crashes don't even appear here,
even though I've bee2021-11-06T08:18:02-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1356843#answer-1457191<em><p>kenjensen990 <a href="#answer-1457181" rel="nofollow">said</a></p></em>
<blockquote>. . . But all the most recent crashes don't even appear here,
even though I've been choosing "submit" most times after the crash.
</blockquote>
<p>When a crash report fails, it means the servers decided they don’t need that report.
</p><p>“You're seeing this page because the crash report you selected was held back from submission.
For statistical purposes, we don't need every crash report and sometimes we decline the submission
of a crash report as a form of throttling."
++++++++++++++++++++++++++++++++++++++++++++++++++++
Bug 1662317 About Throttling
Steps to reproduce:
</p><p>My Firefox crashed but did not submit the crash report.
</p><p>Actual results:
</p><p>I tried to manually send the report, and the system gave me
the message: About Throttling
</p><p>Expected results:
</p><p>If Mozilla does not need the report, I, the user, still want to know what happened.
How else can I fix or understand what went wrong?
</p>kenjensen990 said
I crashed it just now and got report directly from submit window:
FredMcD said
The2021-11-06T08:15:33-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1356843#answer-1457189<em><p>kenjensen990 <a href="#answer-1457183" rel="nofollow">said</a></p></em>
<blockquote>I crashed it just now and got report directly from submit window:</blockquote>
<em><p>FredMcD <a href="#answer-1457025" rel="nofollow">said</a></p></em>
<blockquote><strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
</blockquote>I crashed it just now and got report directly from submit window:
AdapterDeviceID: 0x0166
AdapterVen2021-11-06T08:06:08-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457183<p>I crashed it just now and got report directly from submit window:
</p><p>AdapterDeviceID: 0x0166
AdapterVendorID: 0x8086
Add-ons: %7Bd634138d-c276-4fc8-924b-40a0ea21d284%7D:2.1.3,addons-search-detection%<a href="http://40mozilla.com" rel="nofollow">40mozilla.com</a>:1.0.1,reset-search-defaults%<a href="http://40mozilla.com" rel="nofollow">40mozilla.com</a>:2.1.0,doh-rollout%<a href="http://40mozilla.org" rel="nofollow">40mozilla.org</a>:2.0.0,formautofill%<a href="http://40mozilla.org" rel="nofollow">40mozilla.org</a>:1.0.1,screenshots%<a href="http://40mozilla.org" rel="nofollow">40mozilla.org</a>:39.0.1,webcompat%<a href="http://40mozilla.org" rel="nofollow">40mozilla.org</a>:27.1.0,pictureinpicture%<a href="http://40mozilla.org" rel="nofollow">40mozilla.org</a>:1.0.0,proxy-failover%<a href="http://40mozilla.com" rel="nofollow">40mozilla.com</a>:1.0.2,google%<a href="http://40search.mozilla.org" rel="nofollow">40search.mozilla.org</a>:1.1,amazondotcom%<a href="http://40search.mozilla.org" rel="nofollow">40search.mozilla.org</a>:1.3,wikipedia%<a href="http://40search.mozilla.org" rel="nofollow">40search.mozilla.org</a>:1.1,bing%<a href="http://40search.mozilla.org" rel="nofollow">40search.mozilla.org</a>:1.3,ddg%<a href="http://40search.mozilla.org" rel="nofollow">40search.mozilla.org</a>:1.1,ebay%<a href="http://40search.mozilla.org" rel="nofollow">40search.mozilla.org</a>:1.3,default-theme%<a href="http://40mozilla.org" rel="nofollow">40mozilla.org</a>:1.3
AvailablePhysicalMemory: 26247168
AvailableSwapMemory: 1050673152
BuildID: 20211103134640
ContentSandboxCapable: 1
ContentSandboxLevel: 3
CrashTime: 1636236211
DOMIPCEnabled: 1
ExperimentalFeatures: media.videocontrols.picture-in-picture.allow-multiple
InstallTime: 1636068413
MacAvailableMemorySysctl: 1930041802
MacMemoryPressure: Normal
MacMemoryPressureCriticalTime: Unset
MacMemoryPressureNormalTime: 1636167915
MacMemoryPressureSysctl: 1
MacMemoryPressureWarningTime: Unset
Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ WebGL? WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
PurgeablePhysicalMemory: 60452864
RDDProcessStatus: Running
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 68298
StartupCrash: 0
StartupTime: 1636167915
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211103134640","version":"94.0.1","vendor":"Mozilla","displayVersion":"94.0.1","platformVersion":"94.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"19.6.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x10de","deviceID":"0x0fd5","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":1}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro9,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.formfill.enable":false,"browser.newtabpage.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.homepage":"&lt;user-set&gt;","browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":3,"places.history.enabled":false,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"<a href="https://www.google.com/search?client=firefox-b-1-d&amp;q=" rel="nofollow">https://www.google.com/search?client=firefox-b-1-d&amp;q=</a>"}},"profile":{"creationDate":15821,"resetDate":18553},"addons":{"activeAddons":{"{d634138d-c276-4fc8-924b-40a0ea21d284}":{"version":"2.1.3","scope":1,"type":"extension","updateDay":18911,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"The best way to experience 1Password in your browser. 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TelemetrySessionId: 9b927798-9428-314e-871e-dd2bab0d71c3
ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",16:"TaskController #1",15:"TaskController #0",17:"TaskController #2",20:"TaskController #5",19:"TaskController #4",18:"TaskController #3",21:"TaskController #6",22:"TaskController #7",23:"Ca
</p>Thanks Fred!
I've pasted the list below. But all the most recent crashes don't even appear here, eve2021-11-06T08:01:59-07:00kenjensen990https://support.mozilla.org/en-US/questions/1356843#answer-1457181<p>Thanks Fred!
</p><p>I've pasted the list below. But all the most recent crashes don't even appear here, even though I've been choosing "submit" most times after the crash. I have no idea why that is.
</p><p>Also, I find that FF crashes or freezes the most when I'm on banking sites. With time, the issue resolves on its own. Or it resolves after a reboot. But this Stripe issue hasn't let up. This is a first.
</p><p>bp-a4008a25-f30e-42ae-9403-c7f1c0211106 05/11/2021, 23:05
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bp-96b54d5d-35e3-436b-9e86-fbb260211106 05/11/2021, 22:42
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bp-6539253f-55e9-43b5-b53a-feaea0211103 03/11/2021, 18:59
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bp-17214bbd-145a-401e-b929-fa5e60211101 01/11/2021, 01:08
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bp-b4c51c44-6522-4c02-9c4e-5891a0210513 12/05/2021, 21:17
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bp-8f635480-a132-4202-9b60-402210200320 20/03/2020, 01:22
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bp-5c28aaa8-af83-4509-8969-3852d1180430 30/04/2018, 07:16
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bp-b6af5ee1-d93e-4c5f-bd8a-bca751180218 18/02/2018, 14:58
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bp-226f0e21-3627-4a7d-b012-f4ce11170920 20/09/2017, 11:39
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bp-99359f9d-e11a-47e0-b4f7-ce54f2170212 12/02/2017, 03:30
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</p>In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in fr2021-11-05T20:02:25-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1356843#answer-1457025<p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;&#46;
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
</p><p><strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them&#46;
Now go to the reply box and paste them in&#46;
</p><p>Please, <strong>Do not post a screenshot&nbsp;! ! </strong>
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
https://support&#46;mozilla&#46;org/en-US/kb/firefox-crashes-asking-support
</p>