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locks me out of us bank after first or second attempt of logging in.reset password every couple of days.

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

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help me figure out why it keeps locking me out. they claim site wont lock out until there are 3 attempts but its on 1st or 2nd time i have tryied logging in

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Why is it locking you out? If this is a password issue, try using the 'reset password' link on the login page. They should send you an e-mail to the address on file.

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us bank says that its cookies or saved bookmarks thats locking me out.it only does this on us bank site.i have to change my password every time or every other time i attempt to log on,site claims that i tried and failed password 3 times,but its constantly making me change padsdsword. i use ccleaner and glary utilitys to remove cookies and fix registry. any ideas on why it makes me reset password?

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We do not recommend using other programs to clean Firefox because they could corrupt the files. Also, the browser can clean itself.

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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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