Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bank site login and device registration not working on Firefox, but works on Explorer browser.

  • 6 replies
  • 1 has this problem
  • 16 views
  • Last reply by jonzn4SUSE

more options

Logging on to my bank web site is no longer possible with Firefox. It used to be, so I assume the bank's computer security protocols have changed. However, I can log on with the Microsoft Explorer browser - works every time! Moreover, in the past, when I could still log on with Firefox, I could never "register my device" for the bank site; it always gave me an error message. With the Explorer browser, I can register my device, with no error messages. I have tried all the suggestions in the Firefox help section: erased remembered history, erased all history, erased all cookies, erased cookie profile files. Nothing works.

All Replies (6)

more options

Detail like websites remembering you and log you in automatically is stored in a cookie.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" keeps cookies with an allow exception
  • using "Clear history when Firefox closes" to clear cookies clears all cookies including cookies with an allow exception you may want to keep
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Helpful?

more options

Cor-el, thank you for your suggestions. However, I think you misundertood precisely what my problem is: Even when I type in my user name and password to login to the bank, I cannot get in; instead, I get an error message from the bank. I am not concerned that I have to type in my login information because Firefox forgot it. That is not a big problem for me.

Helpful?

more options

Screenshot of the issue please and block any personal info.

Helpful?

more options

jonzn4SUSE:

Attached is a jpg image of login screen with error message from bank.

Helpful?

more options

Note that this still can be caused by corrupted cookies.

Helpful?

more options

Can we get a full screenshot like this? I had call the number in your screenshot to find the bank... ;-/

Modified by jonzn4SUSE

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.