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Unable to get Firefox to open an email when clicking on view in browser

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

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Hello,

I'm unable to get Firefox to open an email when clicking on view in Browser, instead I receive the follwoing message, see attahed snip.

Does anyone have a fix / resolution?

Hello, I'm unable to get Firefox to open an email when clicking on view in Browser, instead I receive the follwoing message, see attahed snip. Does anyone have a fix / resolution?
Attached screenshots

All Replies (3)

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Hello, thank you for your reply but I'm pretty sure it's not to do with my cookies or security settings. Please see the attached screenshot that I provided in my original post.

So basically, when I try to open an email in the browser I receive the attached message, it only happens in Firefox (my default browser) and looking at the internet I'm not the only one with the issue, surely there must be a fix to this, please help or advise Mozilla Firefox.

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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.