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Frequent page crashes on a variety of sites

  • 15 replies
  • 1 has this problem
  • 48 views
  • Last reply by FredMcD

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Here are some crash report IDs:

bp-b62fab6a-df71-4382-bea5-d03050211024 bp-91a966b5-2a88-4712-b169-8f8dc0211024 bp-b8403004-faf3-4e38-a07d-201230211024 bp-666b6fbf-ecf4-4085-9ac8-58dae0211024

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bp-b62fab6a-df71-4382-bea5-d03050211024 = Uptime 91 seconds (1 minute and 31 seconds) bp-91a966b5-2a88-4712-b169-8f8dc0211024 = Uptime 1,889 seconds (31 minutes and 29 seconds) bp-b8403004-faf3-4e38-a07d-201230211024 = Uptime 174 seconds (2 minutes and 54 seconds) bp-666b6fbf-ecf4-4085-9ac8-58dae0211024 = Uptime 224 seconds (3 minutes and 44 seconds)

Signature: js::EnumerateProperties

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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What were you doing at the time? surfing, watching a clip, reading something . . . .

A problem we have been seeing a lot of late is;

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

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It's usually when editing Google Sheets, which is mostly what I do. But also happens with other web forms/fields, response boxes.

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I use 64-bit Firefox, so I installed the x64 Visual Studio package. It didn't help.

I tried using another browser for a bit and it also kept crashing pages. And now I notice one of the PC games I play will randomly crash. So I think it's safe to say it's not a Firefox issue.

I ran SCR and it found and corrected some corrupted files, but this didn't solve my issue.

I have now tried running Windows in Safe Mode with Networking and it's working great–no browser crashing. So it must be a process/software/driver that isn't allowed to run in Safe Mode.

Thanks for your help thus far!

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When a computer is started in Safe Mode, only system programs are running.

As a test, disable your protection programs.

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I don't have any protection programs, just the default Microsoft Defender.

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Did you test by disabling it?

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Disabling Microsoft Defender? No, I'll try to figure out how to do that.

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I disabled real-time protection, cloud-delivered protection, automatic sample submission, and tamper protection. I'm still getting crashes.

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I called for more help.

Please post the newest crash reports.

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Below are the latest crash reports. Thanks!

bp-40ca48f7-e4c8-4b34-a14d-4d9620211112 bp-ca98231a-371a-44b4-bde5-6493b0211112 bp-f93ff13c-f513-4afe-b8ed-34ae00211112 bp-64d75039-2859-4bca-8057-ba2a00211112 bp-d8f14d0f-3b71-4918-9cbe-67c360211112

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Product Firefox Release Channel release Version 94.0.1

bp-40ca48f7-e4c8-4b34-a14d-4d9620211112 Signature: sqlite3DbFreeNN

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

FileSyncShell64.dll = Microsoft OneDrive Shell Extension

DropboxExt64.51.0.dll = Dropbox +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d8f14d0f-3b71-4918-9cbe-67c360211112 Signature: sqlite3DbFreeNN

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ca98231a-371a-44b4-bde5-6493b0211112 = Uptime 251 seconds (4 minutes and 11 seconds) bp-f93ff13c-f513-4afe-b8ed-34ae00211112 bp-64d75039-2859-4bca-8057-ba2a00211112

Signature: nsContentUtils::ComparePoints<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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Firefox Troubleshoot mode didn't help.

Windows Safe Mode with Networking works, as I mentioned earlier. I also get tab crashes on another browser (Edge), as I mentioned earlier as well.

So I don't think it's a Firefox issue.

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FredMcD said

If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system. As a test, disable your protection programs.

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