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One Local folder and subfolder and emails disappeared

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  • 1 has this problem
  • Last reply by james.orr

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One subfolder that I have used for years in Thunderbird disappeared without warning. I use Win 10 and Thunderbird 91.2.1 (32-bit) on a 64-bit CPU. I wanted to move an email from one account to the local folder only to discover that the top folder and all below it were missing. I have no idea how this happened. I do know that the contents of the folder were important to me and difficult to impossible to recreate. What can I do now?

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Solved. I searched for items I expect to be in one of the folders. Found a list of emails and double clicked on one. Got a window showing the message, and not opened. Right click on message and examined options list. Selected "Open message in containing folder". Saw the entire group of nested folders and the top one I thought was lost. Used drag to move entire group back under the "Inbox" heading. Now it is in the proper place.

Analysis Most probably I was navigating among all the folders using the "elevator" on the right side. Then accidentally caught the top level folder in the drag and ended up dropping it in another folder.

Conclusion The folder arrangement option by dragging could be improved. An "undo" command would not have helped because I did not notice that I had made an unintended move. However, dragging a folder across a long list of folders often results in accidental placement of the old folder in the wrong place, especially if the drag is interrupted by any small issue. Maybe an option to "move to" with a dialog box of options-top level folders, second (tertiary and further down) levels of folders. All this to avoid the accidental drop during an intended or unintended move.


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