Today y bookmarks disappeared. I can't recover them. When I use the Recover option and select a date of the file, nothing happens. Absent a recovery of the bookmarks, I'll have to move to another browser and I really don't want to do this.
All Replies (3)
Hi Eric, sorry to hear about this problem. Let's try to sort this out.
First, if you haven't already, please do a normal shutdown and/or restart of your system. Restarting Windows can help by freeing up locked files, completing any deferred updates, and resolving temporary file permission issues.
Next, if Firefox still has bookmark problems, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:
Open Firefox's Troubleshooting Information page using any of these methods:
- "3-bar" menu button > Help > More Troubleshooting Information
- (menu bar) Help > More Troubleshooting Information
- type or paste about:support in the address bar and press Enter
Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.
If all is well, the report that appears below the button should start with:
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent
Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.
One other thing:
Please cross-check the Bookmarks Sidebar (Ctrl+B) in case there's a display problem with the Bookmarks Menu or Bookmarks Toolbar (wherever you are looking) but your bookmarks are still intact.