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Contacting Firefox / Memory leak

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

rawhide58
rawhide58
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First, I am 68 and I was not sure I was going to live long enough to ask a question. GODDAMN! What a mess to try and get support! Put in a pay system if you must but do SOMETHING! My browser is slow, and uses ram . My Webroot says it has a memory leak. I tried restarting it, clear cache, running in trouble shooting mode, which means I don't ave a complete browser, all to no avail. I am NOT a computer tech person. I turn something on, if it isn't right, I get someone to fix it. I have my own areas of proficiency, and they are not yours. You are the experts, so please advise. If I can provide additional information, please ask. Just try to write it so a 5th grader can understand it. ( Actually I know 5th graders who are a LOT more knowledgeable about this than I am).

First, I am 68 and I was not sure I was going to live long enough to ask a question. GODDAMN! What a mess to try and get support! Put in a pay system if you must but do SOMETHING! My browser is slow, and uses ram . My Webroot says it has a memory leak. I tried restarting it, clear cache, running in trouble shooting mode, which means I don't ave a complete browser, all to no avail. I am NOT a computer tech person. I turn something on, if it isn't right, I get someone to fix it. I have my own areas of proficiency, and they are not yours. You are the experts, so please advise. If I can provide additional information, please ask. Just try to write it so a 5th grader can understand it. ( Actually I know 5th graders who are a LOT more knowledgeable about this than I am).

All Replies (2)

FredMcD
FredMcD
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Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}