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Website does not connect. Get error message "The connection was reset"

  • 3 replies
  • 1 has this problem
  • 29 views
  • Last reply by jscher2000

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We have a website on our internal server, "myit.usj.edu", that redirects to "https://usj.teamdynamix.com/TDClient/1899/Portal/Home/"

When typing myit.usj.edu on Google Chrome or Edge, it resolves and opens the website.

However, it does not open on Mozilla Firefox. It takes a long while and then the error appears "The connection was reset

The connection to the server was reset while the page was loading."

Please contact me. ... , HelpDesk Analyst Office of Information Technology University of Saint Joseph ServiceDesk: ...-...-.... MyIT.usj.edu Phone: ... ...-.... Email: ... @usj.edu


edited phone number and email from public and search/spam bots view as this is a community support forum and nobody here does private one on one support.

Attached screenshots

Modified by James

All Replies (3)

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Helpful?

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This is affecting our university campus and off campus users; not just one computer. We do not use Avast, Kaspersky, BitDefender and ESET. Also, we can access the website from Chrome and Edge successfully but not Firefox. Oliver.

Helpful?

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When I start from

http://myit.usj.edu/

there is a first redirect to

https://usj.teamdynamix.com/TDClient/Home

then there is a second redirect to

https://usj.teamdynamix.com/TDClient/1899/Portal/Home

then there is a third redirect to

https://usj.teamdynamix.com/TDClient/Home/?CPAID=1899&CPAUrl=Portal

and then there is a fourth redirect to

https://usj.teamdynamix.com/TDClient/1899/Portal/Home/

I don't know why there is all that, but perhaps it relates to setting cookies or authentication.

If you open the Network Monitor in the lower part of the tab before opening the original link (Ctrl+Shift+E),

Can you see this pattern of 4 requests? (See attached screenshot for comparison.)

Helpful?

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