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files gone

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  • Last reply by jscher2000

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bookmark, files, photos, all gone. would let me log in to firefox. A windows effort

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Files and photos are gone from Windows, or from a site you visited in Firefox?

If any Windows data is missing, the first thing to try is a normal shutdown and restart in case for some reason Windows started up under the wrong user or without proper permissions.


If Windows did a major update or refresh recently, it may have stashed your previous data in a temporary folder (saved for 28 days) under

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

If you find recent data there, please pause and we can suggest how to resurrect your saved files.

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