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Error trying to preview an attached file on Hotmail, using Firefox

  • 3 replies
  • 1 has this problem
  • Last reply by jonzn4SUSE

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Hello, Since yesterday (Sept, 28th 2021), I have the following message when trying to preview an attached document (PDF, in this case), accessing Hotmail using Firefox 92.0 (64-bit) in UBUNTU Linux:

"Something went wrong while the document preview was being created. Please try again later"

The same error also occurs using Firefox 92.0 (64 bit) in Windows 10, but does not occur using Chrome in UBUNTU and Chrome in Windows, as well as using Microsoft Edge. Can you help me please?

Thanks in advance. Manoel.

Attached screenshots

All Replies (3)

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Many people are reporting this now.

One possible reason for the inability to preview is that the page is requesting a file that doesn't exist:

the 20210927 in that path looks like yesterday's date, so I suspect there was a recent change on the site.

Currently, I think the only workaround would be to use the Download option to view the PDF in a separate tab. If you have the default setting ("Open in Firefox") or prefer to always get the download dialog ("Always Ask"), then Firefox will offer this option. If you set Firefox to always save PDFs or always open PDFs in another program, then that would happen instead. (To view/modify PDF handling settings, see the steps in this article: View PDF files in Firefox or choose another viewer.)


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After few days and just like "magic", the problem is solved. Maybe because of an update in my UBUNTU system... Thanks.


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I would recommend you run a separate version of Firefox to compare future issues. Try downloading a copy of Firefox to a folder and run it from there.


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