Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't start fresh. Missing profile

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

more options

So I have copped a issue with mozilla a weird crash.

so I did the whole just uninstall thing. Hoping a reinstall will fix what ever was causing it to not open up.

No I did not look for help.Here. So on reinstall it states. Missing profile not accessible

I have read all the help stuff. None of it makes any sense. I am not an IT person. I fix cars I use my hands. And I like watching You tube and porn.

So why can't this be a simple reinstall. why does it keep looking for a profile folder. I got no idea where it would be ?

I am going to guess either - burn the computer. Or hire a IT specialist.

I like Mozilla it seemed to work better than the rest.

Why does it need a profile? Why Can't I start fresh?

All Replies (2)

more options


more options

This usually happens if you still have a profiles.ini file that is used to register all the profiles, but the profile marked as default in profiles.ini is no longer present. If you want to start with a new profile then you need to delete profiles.ini with Firefox closed.

You can find the profiles.ini file in a hidden location in "AppData\Roaming":

  • Windows: %AppData%Mozilla\Firefox\


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.