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Locked out of Firefox and need to cancel Mozilla VPN subscription

  • 2 replies
  • 2 have this problem
  • 19 views
  • Last reply by pcys

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Mozilla really doesn't make this easy. I am locked out of Mozilla VPN account, even though I am logged onto it on two devices. However, I cannot authenticate, having lost the device with the 2FA app. I never received "recovery keys". Would like to delete the current account but can't, and would certainly like to cancel the subscription -- but can't. Any help would be much appreciated, short of me asked the credit card company to deny those charges as fraudulent. I get that there's a lot of volunteers/community for Mozilla but a paying customers should be able to reach someone in support.

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Hello,

If you lost access to your Firefox account go ahead and provide me with the email associated with your account in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription.

Looking forward to your response,

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Thank you, gaguilera. The locked out email is pcys@pm.me. Let me know if you need anything else.

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