Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Locked out of Firefox and need to cancel Mozilla VPN subscription

  • 2 replies
  • 2 have this problem
  • Last reply by pcys

more options

Mozilla really doesn't make this easy. I am locked out of Mozilla VPN account, even though I am logged onto it on two devices. However, I cannot authenticate, having lost the device with the 2FA app. I never received "recovery keys". Would like to delete the current account but can't, and would certainly like to cancel the subscription -- but can't. Any help would be much appreciated, short of me asked the credit card company to deny those charges as fraudulent. I get that there's a lot of volunteers/community for Mozilla but a paying customers should be able to reach someone in support.

All Replies (2)

more options


If you lost access to your Firefox account go ahead and provide me with the email associated with your account in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription.

Looking forward to your response,


more options

Thank you, gaguilera. The locked out email is Let me know if you need anything else.


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.