Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access account because I didn't enter password

  • 2 replies
  • 1 has this problem
  • Last reply by MagsMoz

more options

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

All Replies (2)

more options

To be clear, I made this second account to ask this question.


more options

Hi there,

I am sorry this happened! When registering for Mozilla VPN you have to enter an existing email address, we are sorry for the confusion. We are currently working on making this flow better.

Can you please send me a private message with your email address that you have signed up with and an email address I can reach out to you? Thanks!


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.