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Can't access account because I didn't enter password

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by MagsMoz

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Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

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To be clear, I made this second account to ask this question.

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Hi there,

I am sorry this happened! When registering for Mozilla VPN you have to enter an existing email address, we are sorry for the confusion. We are currently working on making this flow better.

Can you please send me a private message with your email address that you have signed up with and an email address I can reach out to you? Thanks!

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