Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password import or add doesn't work

more options

hey,

i can't import any passwords from Chrome or a .csv file everytime i got this (see attached) of course i'm connected...

and then no passwords added !

another issue, i can't creat a new password (see attached for errors)

anyone can help?

Attached screenshots

Chosen solution

Try to rename/remove logins.json and key4.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Try to rename/remove logins.json and key4.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Helpful?

more options

Thank you! it's now working !!!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.