Restore previous email layout
Firefox just updated. I went to check my email and the layout was totally different and all the messages that were in my inbox and junk folder were gone!!! As a matter of fact, ALL of my saved emails and folders are gone!!! Where did they go? How do I get them back? How do I restore the previous Outlook view? It seems as if every time I get used to a layout you change it. This is a crock!!! I save things, such as emails that are important, and I place them in folders that I have created, so I know where they are and you guys just change it and throw away my folders? How do I go back to the previous version of Firefox? Or, how do I go back to the previous version of outlook so I can get my folders, saved emails, as well as my inbox back? If you are going to do this type of thing then give us the option of retaining our emails and the look and feel that we are used to. Some of us have trouble remembering things and change is difficult!!!!
All Replies (1)
Hi, do you mean on https://outlook.live.com/mail/ ?
Generally speaking, the view is based on Microsoft's latest design, and not Firefox. Here are some standard suggestions to try when a site stops working normally in Firefox (but still looks normal in other browsers):
Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).
(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.
(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.
In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
Then try reloading the page. Does that help?
Testing in Firefox's Safe/Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Safe/Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
- (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
If Firefox is not running:
Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.