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2FA options limited to only to backup codes

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

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Greetings-

When I log into my account, the only 2FA option I have available is generating backup codes. The 2FA codes from apps (Google authenticator, etc.) option simply isn't available. Neither is phone number 2FA. What has happened?

Greetings- When I log into my account, the only 2FA option I have available is generating backup codes. The 2FA codes from apps (Google authenticator, etc.) option simply isn't available. Neither is phone number 2FA. What has happened?

All Replies (1)

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You only get a QR code to be used with an authenticator app immediately after you enable 2FA, otherwise you only get the option to create recovery codes or revoke existing recovery codes. You need to disable and re-enable 2FA if you want to generate a new QR code ti initialize an app.