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The Mozilla VPN cannot connect. Tried Montreal, Toronto, New York and Phoenix

  • 3 replies
  • 1 has this problem
  • 36 views
  • Last reply by n7gtb

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Mozilla VPN works just fine on my Windows 10 desktop. I connect to the Server in Montreal.

When I try to connect from the same physical location with my Android smart phone it just fails. The phone has WiFi turned on and the receiver is only 2 feet away.

All Replies (3)

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Hello!

Thank you for reaching out,

After the last update, we have received several reports from our Android users about the VPN not connecting. Our engineering team is already working on resolving this issue as soon as possible.

If you wouldn't mind, send us a support request through the Get Help option found within the Settings of the VPN client and our support team will be more than happy to follow up with you.

Regards,

Helpful?

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If you wouldn't mind, send us a support request through the Get Help option found within the Settings of the VPN client and our support team will be more than happy to follow up with you.

I'm new to Mozilla VPN, and am having the same issue as stated above (android vpn not connecting after the last update).

How exactly do I issue a support request? I've tried sorting through VPN client settings options, but everything links back to the generic support pages... A set of navigation steps would be most helpful.

Thanks.

Helpful?

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...please disregard my earlier post. I was attempting to navigate the wrong option (i.e., 'Help Center' instead of 'Contact us')...

Thanks.

Modified by n7gtb

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