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Firefox will not open. says it is already open. it is not. it closed in a crash. Usuall...

  • 4 replies
  • 1 has this problem
  • 12 views
  • Last reply by thepinecone

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Firefox will not open. says it is already open. it is not. it closed in a crash this am. Usually when this happens, my open window return easily. The won't. And firefox insists that it is open and will not open anew.

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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I cannot locate that support folder in my Finder. I am working on a MacPro laptop, not Iphone. Do not use apps.

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Try rebooting the computer.

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I cannot open Firefox new or old. If you are offering help and want me to open something, do not assume anything. Tell me precisely where to go and what to open. Thank you.

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