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Vpn blocking Wi-Fi internet access

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  • Last reply by edubon

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Recently installed the VPN app on my iPhone 7 and it's sometimes blocking Wi-Fi for some reason. Any ideas why much appreciated

Chosen solution

Hey there,

We currently have a new update for our Mozilla VPN. If you haven't done so already, update to the latest version.

You can also try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign-out is an important part of the process due to deleting some files that otherwise don't get purged.

If the issue persists, send us a support request through the Get Help option found within the Settings of the VPN client and our support team will be more than happy to look into this for you.

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Chosen Solution

Hey there,

We currently have a new update for our Mozilla VPN. If you haven't done so already, update to the latest version.

You can also try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign-out is an important part of the process due to deleting some files that otherwise don't get purged.

If the issue persists, send us a support request through the Get Help option found within the Settings of the VPN client and our support team will be more than happy to look into this for you.

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