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Yesterday's Update Crashes
Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The browser crashed when I tried to bring up Settings. Subsequently I could not open it again. I just shut down that computer in case repowering it solves the problem later. This is Mac Catalina. Firefox just updated here. I hope on this computer the problem does not surface.
All Replies (16)
. . . on my Windows . . . This is Mac Catalina
What's your computer system and Firefox version?
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
How much garbage do you need to know? Windows 7 64-Bit is my OS, of which not much else existed then. On what browser am I supposed to do these steps? How much detail do you need as to how the browser behaves? I already said that its windows do not stay open for me to do any of what you posted. Don't you know what Firefox does? I did not take screenshots of those first two pages where it said that it crashed. Maybe there was a reply box each time; but I am so angry about this that I do not even remember if I submitted anything.
Finally I got this browser open in Safe Mode. The version number, which you all should have known already, is 90.0.1 64-Bit. When I tried to open the full version, an error message popped up before the window crashed. I took a screenshot which said, "Firefox closed unexpectedly while starting. This may be caused by add-ons or other problems. You can try to resolve by troubleshooting in Safe Mode." Incidentally, this community is hard to locate even after starting a thread. I do not want to page through articles first. Your instructions are so confusing that I accidentally submitted an unsubmitted crash report. I think I have the latest submitted one:
Details Crash Annotations Bugzilla Modules Raw Data and Minidumps Extensions Telemetry Environment Correlations
Signature mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo More Reports Search UUID 2cb6cef9-bed3-499d-9697-2dadd0210721 Date Processed 2021-07-21 17:29:21 UTC Uptime 3 seconds Last Crash 7 seconds before submission Install Age 1,355 seconds since version was first installed (22 minutes and 35 seconds) Install Time 2021-07-21 17:04:41 Product Firefox Release Channel release Version 90.0.1 Build ID 20210716144314 (2021-07-16) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 CPU Info family 6 model 37 stepping 5 CPU Count 2 Adapter Vendor ID
Intel Corporation (0x8086)
Adapter Device ID
Core Processor Integrated Graphics Controller (0x0046)
Process Type parent Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,793,498,263,552 bytes (8.79 TB) Available Page File 4,531,298,304 bytes (4.53 GB) Available Physical Memory 1,074,491,392 bytes (1.07 GB) System Memory Use Percentage 73 EMCheckCompatibility
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP-
Crashing Thread (0) Frame Module Signature Source Trust 0 xul.dll mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo(nsITransportSecurityInfo*) ipc/ipdl/PWindowGlobalChild.cpp:385 context 1 xul.dll mozilla::dom::WindowGlobalChild::OnNewDocument(mozilla::dom::Document*) dom/ipc/WindowGlobalChild.cpp:195 cfi 2 xul.dll nsGlobalWindowOuter::SetNewDocument(mozilla::dom::Document*, nsISupports*, bool, mozilla::dom::WindowGlobalChild*) dom/base/nsGlobalWindowOuter.cpp:2446 cfi 3 xul.dll nsDocumentViewer::InitInternal(nsIWidget*, nsISupports*, mozilla::dom::WindowGlobalChild*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const&, bool, bool, bool) layout/base/nsDocumentViewer.cpp:897 cfi 4 xul.dll nsDocumentViewer::Init(nsIWidget*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const&, mozilla::dom::WindowGlobalChild*) layout/base/nsDocumentViewer.cpp:681 cfi 5 xul.dll nsDocShell::Embed(nsIContentViewer*, mozilla::dom::WindowGlobalChild*, bool, bool) docshell/base/nsDocShell.cpp:5779 cfi 6 xul.dll nsDocShell::CreateContentViewer(nsTSubstring<char> const&, nsIRequest*, nsIStreamListener**) docshell/base/nsDocShell.cpp:8078 cfi 7 xul.dll nsDSURIContentListener::DoContent(nsTSubstring<char> const&, bool, nsIRequest*, nsIStreamListener**, bool*) docshell/base/nsDSURIContentListener.cpp:179 cfi 8 xul.dll nsDocumentOpenInfo::TryContentListener(nsIURIContentListener*, nsIChannel*) uriloader/base/nsURILoader.cpp:596 cfi 9 xul.dll nsDocumentOpenInfo::OnStartRequest(nsIRequest*) uriloader/base/nsURILoader.cpp:154 cfi 10 xul.dll mozilla::net::DocumentLoadListener::FinishReplacementChannelSetup(nsresult) netwerk/ipc/DocumentLoadListener.cpp:1157 cfi 11 xul.dll mozilla::net::DocumentLoadListener::RedirectToRealChannelFinished(nsresult) netwerk/ipc/DocumentLoadListener.cpp:1098 cfi 12 xul.dll mozilla::MozPromise<nsresult, mozilla::ipc::ResponseRejectReason, 1>::ThenValue<`lambda at /builds/worker/checkouts/gecko/netwerk/ipc/DocumentLoadListener.cpp:2045:11', `lambda at /builds/worker/checkouts/gecko/netwerk/ipc/DocumentLoadListener.cpp:2056:11'>::DoResolveOrRejectInternal(mozilla::MozPromise<nsresult, mozilla::ipc::ResponseRejectReason, 1>::ResolveOrRejectValue&) xpcom/threads/MozPromise.h:846 cfi 13 xul.dll mozilla::MozPromise<CopyableTArray<bool>, mozilla::ipc::ResponseRejectReason, 1>::ThenValueBase::ResolveOrRejectRunnable::Run() xpcom/threads/MozPromise.h:487 cfi 14 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:785 cfi 15 xul.dll mozilla::detail::RunnableFunction<`lambda at /builds/worker/checkouts/gecko/xpcom/threads/TaskController.cpp:141:7'>::Run() xpcom/threads/nsThreadUtils.h:534 cfi 16 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1155 cfi 17 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:548 cfi 18 xul.dll mozilla::AppWindow::ShowModal() xpfe/appshell/AppWindow.cpp:513 cfi 19 xul.dll nsWindowWatcher::OpenWindowInternal(mozIDOMWindowProxy*, nsTSubstring<char> const&, nsTSubstring<char> const&, nsTSubstring<char> const&, bool, bool, bool, nsIArray*, bool, bool, bool, nsPIWindowWatcher::PrintKind, nsDocShellLoadState*, mozilla::dom::BrowsingContext**) toolkit/components/windowwatcher/nsWindowWatcher.cpp:1342 cfi 20 xul.dll nsWindowWatcher::OpenWindow(mozIDOMWindowProxy*, nsTSubstring<char> const&, nsTSubstring<char> const&, nsTSubstring<char> const&, nsISupports*, mozIDOMWindowProxy**) toolkit/components/windowwatcher/nsWindowWatcher.cpp:293 cfi 21 xul.dll XPTC__InvokebyIndex cfi 22 xul.dll _tailMerge_d3dcompiler_47.dll scan 23 xul.dll _tailMerge_d3dcompiler_47.dll scan 24 xul.dll static XPCWrappedNative::CallMethod(XPCCallContext&, XPCWrappedNative::CallMode) js/xpconnect/src/XPCWrappedNative.cpp:1143 scan 25 xul.dll XPC_WN_CallMethod(JSContext*, unsigned int, JS::Value*) js/xpconnect/src/XPCWrappedNativeJSOps.cpp:922 cfi 26 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:512 cfi 27 xul.dll Interpret(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:3227 cfi 28 xul.dll js::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, js::AnyInvokeArgs const&, JS::MutableHandle<JS::Value>, js::CallReason) js/src/vm/Interpreter.cpp:589 cfi 29 xul.dll nsXPCWrappedJS::CallMethod(unsigned short, nsXPTMethodInfo const*, nsXPTCMiniVariant*) js/xpconnect/src/XPCWrappedJSClass.cpp:971 cfi 30 xul.dll PrepareAndDispatch(nsXPTCStubBase*, unsigned int, unsigned long long*, unsigned long long*, double*) xpcom/reflect/xptcall/md/win32/xptcstubs_x86_64.cpp:168 cfi 31 xul.dll SharedStub cfi 32 xul.dll nsObserverList::NotifyObservers(nsISupports*, char const*, char16_t const*) xpcom/ds/nsObserverList.cpp:70 cfi 33 xul.dll nsObserverService::NotifyObservers(nsISupports*, char const*, char16_t const*) xpcom/ds/nsObserverService.cpp:288 cfi 34 xul.dll XREMain::XRE_mainRun() toolkit/xre/nsAppRunner.cpp:5130 cfi 35 xul.dll XREMain::XRE_main(int, char**, mozilla::BootstrapConfig const&) toolkit/xre/nsAppRunner.cpp:5437 cfi 36 xul.dll XRE_main(int, char**, mozilla::BootstrapConfig const&) toolkit/xre/nsAppRunner.cpp:5496 cfi 37 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:138 cfi 38 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 39 kernel32.dll BaseThreadInitThunk cfi 40 ntdll.dll RtlUserThreadStart cfi 41 kernel32.dll BasepReportFault scan 42 kernel32.dll BasepReportFault scan
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You did not follow the posted instructions. And having an attitude will not help.
Wed, 21 Jul 2021 17:27:16 GMT bp-2cb6cef9-bed3-499d-9697-2dadd0210721 Signature: mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo
Uptime 3 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
The crash report flagged these programs; swi_ifslsp_64.dll = Sophos Anti-Virus
Update Sophos. If the problem continues, disable it.
You must mean that BP- business. The submitted reports all have BP-. I just noticed that you asked for the most recent one that did not have BP-. They all have that, unless we went to the unsubmitted ones. Now, unexpectedly, this window opened in Firefox. Could it still be in Safe Mode from yesterday? I just clicked on the icon without holding Shift and Tab.
You must mean that BP- business. The submitted reports all have BP-. I just noticed that you asked for the most recent one that did not have BP-.
You are not reading the instructions.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
I do not know which of these reports you want since I accidentally submitted a previously unsubmitted one. Yesterday there was another update. I do not know if Mozilla fixed the initial problem. In fact, I am not sure I am out of Safe Mode. So, I am guessing that you wanted seven-to-ten reports, not the most recent one. Too much at once, especially with other stuff going on.
bp-0c2dd9f2-5d95-4942-8063-e81430210721 7/21/2021, 6:48 PM View bp-2cb6cef9-bed3-499d-9697-2dadd0210721 7/21/2021, 1:29 PM View bp-f38f07c2-8601-4887-8a9a-5eb100210721 7/21/2021, 1:28 PM View bp-5c98118c-2154-41c2-81b4-56f020210721 7/21/2021, 1:28 PM View bp-b0564aff-2f60-4de0-a244-aad6b0210721 7/21/2021, 1:08 PM View bp-65a7c601-da4a-43e8-8ee8-c69fe0210721 7/21/2021, 1:07 PM View bp-ce2251bb-f57a-4726-b6cd-9f7720210721 7/21/2021, 1:06 PM View
Product Firefox Release Channel release Version 90.0.1
Wed, 21 Jul 2021 17:23:58 GMT bp-0c2dd9f2-5d95-4942-8063-e81430210721 Wed, 21 Jul 2021 17:27:16 GMT bp-2cb6cef9-bed3-499d-9697-2dadd0210721 Wed, 21 Jul 2021 17:27:09 GMT bp-f38f07c2-8601-4887-8a9a-5eb100210721
Uptime 4 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
swi_ifslsp_64.dll = Sophos Anti-Virus
OK. Is is outdated.
Further to the diagnosis above, I strongly recommend that you fully update your copy of Sophos.
I disabled Sophos. Today, however, the system crashed to where I had to powercycle this computer - unplug the AC adapter, remove the battery, hit the power button for 30 seconds and then reassemble. Before the crash I had Firefox windows open, mostly to New York State government sites. This is what I expect in the browser I removed, Chrome. For this problem I am willing to start a new thread if you don't think it is related to this one. Thanks, so far.
I sort of concluded this problem by concluding that there is no solution. Yesterday I isolated the problem. Despite removing Chrome the problem is still Google - its services, apps or whatever you want to call whatever it provides that we all believe we are obligated to use. It does not matter which browser it is. SeaMonkey crashes frequently; but only itself, not the entire OS. When my OS crashes, Windows 7, it is usually during some Google use, even something as simple as signing in or logging out, regardless of which browser I am using. I cannot even select products on retail sites without inviting the danger of a system crash.
You should also ask your question here; https://support.microsoft.com
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.
In due time, hopefully it will not crash while running these. This is Windows 7; and never will I purchase Windows 10, 11, 12 and so on. Currently on this I have Spyware Blaster, which does not enable all protection for my browsers. Then, I have Sophos, which for continuous running is now disabled, McAfee Stinger and Emisoft Emergency Kit Scanner. Its been ten days since visiting this post. The three programs I just named ran clean. I just downloaded and installed the newest Malwarebytes. After installing and running it, with nothing else open, i left it running and later found the computer shut down. i do not know if the program is set to do that or if it is due to my Windows 7 damage.
During the night Malwarebytes did an automatic scan and found 34 items which went into quarantine. It is coming off my computer and I will have to remove SuperAntispyware as well. My version does not even update; so I will have to seek a newer version.
I am now using my Mac to post this. The most recent SuperAntispyware is running on my Windows 7 for the second time. It did the same thing as Malwarebytes - shut down the system. I hope I can get to the end of this run without it crashing the system. This one doesn't give the option of running a scheduled scan without having to buy a Premium version.
With SuperAntispyware I looked where the malware was after it ran five hours. I stopped the run and took off 114 items. Then I designated where I wanted it to scan. After it ran there was a 115th that previously would not come off. This time it did. I do not know what more I can do. Remembering how things were here a year ago, yesterday it occurred to me that the high heat index we are undergoing may contribute to these shut downs, occurring most this time of year than any other.
Modified by tightpurchaser