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Mozilla subscription refund

  • 6 replies
  • 4 have this problem
  • 62 views
  • Last reply by Joe

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I was unable to install Mozilla VPN, so I cancel subcription and now I want to be refund from something I never used.

Chosen solution

Hi there,

thank you for reaching out on the forum!

I will send you a DM so you can reply with your email address and I will reach out to you directly for the refund.

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All Replies (6)

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Hey, Attaching two support pages below which contain FAQ's regarding cancellation of subscription and installing the VPN. https://support.mozilla.org/en-US/products/firefox-private-network-vpn/payments https://support.mozilla.org/en-US/products/firefox-private-network-vpn/technical

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Sorry but I already had a look to the forum without finding the solution. I remain that I cannot install the VPN so I cannot go in the dedicated menu for refund.

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Chosen Solution

Hi there,

thank you for reaching out on the forum!

I will send you a DM so you can reply with your email address and I will reach out to you directly for the refund.

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I have this same problem; I paid for one year of mozilla's VPN service but I can't install the app and can't access the refund option. Mozilla should really make it clear up front that the Linux app is limited to Ubuntu.

Modified by tf2

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Unfortunately they do not care. Nobody would have think they could have such behavior, not in their DNA ... but it is a fact ! What to do ? Choosing another VPN.

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I have the same problem. Can't log into vpn = no way to contact mozilla for refund. Is there another way to contact customer service ?