This thread was archived. Please ask a new question if you need help.
constant crash on startup
Have used FF for years. Best and fastest browser on my Mac. Now it suddenly started crashing on every start. I can't even navigate anything within the app. It is unresponsive from the start. Always have to force quit.
I deleted the app and system files (Library - App Support - FF folder). Restarted computer and did a fresh install. Same thing.
Mac Big Sur v11.4
thanks so much Ken
All Replies (4)
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.
Before seeing this reply I downgraded to prior version (89.0.2 for Mac). Works fine so I will stay with it for a while.
Please post the crash reports anyway. Others might also have the issue.
I would but I deleted the Firefox folder in Library --> App Support before installing the version I am now using so I do not have it to send.