Hi there, Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. It depends on what device you are currently on. If you want to delete Mozilla VPN from Windows you will have to open the Control Panel and go to Uninstall a program, look for Mozilla VPN, then right-click on it and select "uninstall". After that you can download it again from mozilla.org