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My folders are not accessible anymore

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by sfhowes

info947
info947
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Hello Community, My folders are not accessible anymore, and I see all the trash folders. See sceenshot, this is how it looks now (please note everything is in Dutch).

There were all kinds of message filters that I made for these folders, but now they don't work anymore. How can I get access to these folders again and make the message filters work again?

Please help! Thanks in advance!

Michelle

Hello Community, My folders are not accessible anymore, and I see all the trash folders. See sceenshot, this is how it looks now (please note everything is in Dutch). There were all kinds of message filters that I made for these folders, but now they don't work anymore. How can I get access to these folders again and make the message filters work again? Please help! Thanks in advance! Michelle
Attached screenshots

All Replies (3)

Matt
Matt
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do you see any error messages at all?

info947
info947 Question owner
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Hi Matt, thanks for responding. No I only see what you see in the screenshot, do you know what I should do?

sfhowes
sfhowes
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Maybe you have to open the account's webmail settings and allow IMAP access for those folders.

See https://support.mozilla.org/en-US/questions/1293067 for a similar issue with grey italic folders.