Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

VPN keeps turning itself on

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by gaguilera

more options

From yesterday,VPN has been turning on and and becoming active on its own - even when signed out. Why? I haven't changed any settings. Android Samsung Galaxy 5

From yesterday,VPN has been turning on and and becoming active on its own - even when signed out. Why? I haven't changed any settings. Android Samsung Galaxy 5

All Replies (1)

more options

Hello!

Thank you for reaching out,

Thank you for reporting this incident with us, try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

If your issue persists, please send us a support request for this issue through the Get Help option found within the Settings of the VPN client. This way we will be able to further assist you with the resolution of this problem.

Best regards,