Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sound crackling on MacBook Pro while Firefox is running.

  • No replies
  • 1 has this problem
  • 13 views
Joelafrite
Joelafrite
more options

Hi,

I noticed a problem on my MacBook Pro when Firefox is running. When I have 4 tabs opened on a precise streaming website, with the sound disabled on these 4 tabs, and I run other tab (like youtube) or other app (VLC, Music,...) with the sound enabled on it, I can ear some "pop" or "crackle" in the speakers.

I performed the same test with Safari and the problem don't appear.

Motherbaord, and speakers have been replace on my laptop by AppleCare. I think it's a software issue (maybe due to Firefox, maybe to macOs). I contacted Apple to explain my problem and ask them try to reproduce the issue, but they won't do until Mozilla confirm that the issue is not due to Firefox...

I did't find how to contact Firefox support Team, so I posted here...

Regards, Joe

Hi, I noticed a problem on my MacBook Pro when Firefox is running. When I have 4 tabs opened on a precise streaming website, with the sound '''disabled''' on these 4 tabs, and I run other tab (like youtube) or other app (VLC, Music,...) with the sound enabled on it, I can ear some "pop" or "crackle" in the speakers. I performed the same test with Safari and the problem don't appear. Motherbaord, and speakers have been replace on my laptop by AppleCare. I think it's a software issue (maybe due to Firefox, maybe to macOs). I contacted Apple to explain my problem and ask them try to reproduce the issue, but they won't do until Mozilla confirm that the issue is not due to Firefox... I did't find how to contact Firefox support Team, so I posted here... Regards, Joe