Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't connect to POP server since rwo days

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by morninghil

morninghil
morninghil
more options

Hi, I've exhaustively checked my server settings, and they are correct (nothing's changed on my end, or per Centurylink recs). But for the last two days, Centurylink servers are timing out. Thunderbird is connecting to the server, but the connection is timing out. I can't receive or send messages through Thunderbird, and have had to resort to webmail. Not getting any help from centurylink chat. Did anything change on the Thunderbird end of things?

Hi, I've exhaustively checked my server settings, and they are correct (nothing's changed on my end, or per Centurylink recs). But for the last two days, Centurylink servers are timing out. Thunderbird is connecting to the server, but the connection is timing out. I can't receive or send messages through Thunderbird, and have had to resort to webmail. Not getting any help from centurylink chat. Did anything change on the Thunderbird end of things?
Attached screenshots

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in Safe Mode?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider? In as much as, is it different to the email provider?
  • What steps did you take right before this happened?
morninghil
morninghil Question owner
more options

https://pastebin.com/qj21AgkJ 

   Does Thunderbird work in Safe Mode? NO
   Do you use anti-virus and firewall software? What is the version? 
       Still using Win 7 Pro, so firewall is turned off. Using AVG Antivirus Free (current version).
   Who is the email provider? Centurylink (centurytel.net)
   Who is the internet provider? Have tried both centurylink DSL and Viasat
   What steps did you take right before this happened? Hit "check mail" button in normal fashion. I have my mail set to check manually because centurylink's spam filtering is so abysmal I check in webmail and delete spam there. Trying to teach a filter that can't learn, LOL.

Please also note I've checked through two channels (chat and twitter) with Centurylink help. Both agents admitted eventually that they are currently doing server maintenance, and the twitter agent said "it would probably be working by Wednesday." So, still not working (and they are pretty clueless, so I don't know if they will fix it but at least they issued me a ticket number), but I strongly suspect it's the centurylink POP server, not Mozilla.

Sorry for the typo in my title. Thanks.