Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox (and other Browsers) will always crash on specific websites and pages, such as Youtube History.

  • 11 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

more options

Just started Crashing one day after startup. Ive tried a full fresh install of Firefox and still keeps happening. Ive updated my graphics driver for my graphics card and updated firefox to last updated.

bp-e743b9a2-b08c-410e-bcc8-811970210610 6/10/2021, 3:00 PM View bp-4248c041-8701-4141-a53b-9f3bf0210610 6/10/2021, 3:00 PM View bp-30875c3e-4f56-4434-aa37-a55380210610 6/10/2021, 3:00 PM View bp-6253aac0-3823-4c95-b7fa-79fb80210602 6/2/2021, 2:04 PM View

Just started Crashing one day after startup. Ive tried a full fresh install of Firefox and still keeps happening. Ive updated my graphics driver for my graphics card and updated firefox to last updated. bp-e743b9a2-b08c-410e-bcc8-811970210610 6/10/2021, 3:00 PM View bp-4248c041-8701-4141-a53b-9f3bf0210610 6/10/2021, 3:00 PM View bp-30875c3e-4f56-4434-aa37-a55380210610 6/10/2021, 3:00 PM View bp-6253aac0-3823-4c95-b7fa-79fb80210602 6/2/2021, 2:04 PM View

All Replies (11)

more options

Product Firefox Release Channel release Version 88.0 Build ID 20210415204500 (2021-04-15)

Sun, 25 Apr 2021 22:37:53 GMT bp-e743b9a2-b08c-410e-bcc8-811970210610 Tue, 27 Apr 2021 14:42:57 GMT bp-4248c041-8701-4141-a53b-9f3bf0210610 = Uptime 16 seconds

Signature: TrueTypeFontMetricsBuilder::GetBlackBox

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1356399 NEW --- Crash in TrueTypeFontMetricsBuilder::GetBlackBox

1348749 RESOLVED WONTFIX Crash in in TrueTypeFontMetricsBuilder::GetBlackBox when googling a particular search query

more options

The reports you posted are too old to be useful.

Please post reports created in the last few days.

more options

Dragonhatch1 said

Firefox . . . always crash on specific websites and pages.

Please provide a public link (no password) that we can check out. No Personal Information Please !

Modified by FredMcD

more options

bp-22198de4-e95e-4d80-8d78-88f310210613 6/13/2021, 10:45 AM View bp-a946224f-55b4-472d-a031-f26100210613 6/13/2021, 10:45 AM View bp-d72da9b9-f412-4170-a591-dd2b90210613 6/13/2021, 10:45 AM View bp-3de21678-483d-46c6-a0bb-bf3110210613 6/13/2021, 10:45 AM View

more options

Product Firefox Release Channel release Version 89.0 Build ID 20210527174632 (2021-05-27) Buildhub data OS Windows 10 OS Version 10.0.19041

bp-22198de4-e95e-4d80-8d78-88f310210613 bp-a946224f-55b4-472d-a031-f26100210613 bp-d72da9b9-f412-4170-a591-dd2b90210613

Signature: TrueTypeFontMetricsBuilder::GetBlackBox

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1356399 NEW --- Crash in TrueTypeFontMetricsBuilder::GetBlackBox

1348749 RESOLVED WONTFIX Crash in in TrueTypeFontMetricsBuilder::GetBlackBox when googling a particular search query

more options

This might be a font issue.

Type about:preferences#general<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Make sure you haven't enabled a High Contrast theme in the OS settings.

more options

FredMcD said

Please provide a public link (no password) that we can check out. No Personal Information Please !
more options

It is on, and i Don't have any themes on, just the default. This is happening everytime i load up twitch as well now.

more options

bp-b69c57d2-32e1-4bbb-aa3b-fd9990210614 6/14/2021, 11:49 AM View bp-3a6f09ea-c14e-41d2-8723-d6ad90210614 6/14/2021, 11:49 AM View bp-0f6f20a9-b948-4e21-82c1-0cfc60210614 6/14/2021, 11:49 AM View

more options

Same as the reports above

bp-b69c57d2-32e1-4bbb-aa3b-fd9990210614 Signature: TrueTypeFontMetricsBuilder::GetBlackBox

more options

FredMcD said

FredMcD said

Please provide a public link (no password) that we can check out. No Personal Information Please !