Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unknown locations in Sync

  • 1 reply
  • 1 has this problem
  • Last reply by Seburo

more options

I have two laptops and a mobile phone that are connected to Firefox and have sync operating. One the laptops shows a location of Wrexham which is approximately correct. The other shows a location of Boardman, OR, United States, a place some 6000 miles away and of which I have never heard. Googling the location gives me no useful information, other than it is a small town with no special characteristics. A screenshot of part of the Firefox Accounts page illustrates what the situation is.

The laptop stated as in Boardman has a location set within Windows. That is not Wrexhan but is only a few miles from there.

I have used which gives me the location of my ISP, in England.

I sometimes use a VPN (for work) and when being used gives a different English location which I think is the locaton of the ISP for my Employer.

I am unsure what is going on here nor do I know what implications there are for my security. I do not seem to be able to fix this.

Can anyone help, please?

Attached screenshots

All Replies (1)

more options


Thank you for your question. I too am closer to Wrexham than Oregon!

What you are seeing is a small issue in Firefox Accounts that our developers are aware of and (I understand from talking to them) will be rolling out a fix for very soon.


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.