Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installing Firefox Browser issues

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

I tried to Reinstall Firefox Browser to overcome "White screen" problems. At the end without any input from me, I ended up with--- a White Screen". But I got me Pics and a short video for you. I'm terribly sorry if it is irrelevant to the issues you talk about. Also, As I'm navigating through, I saw some very promising Information by Mr. Jan-Ivar Bruaroey, on chatting while sharing screens. It would be the dream solution to the nightmares I'm facing presently. I don't know how to upload the video, but here are the freshly created Photos.

Attached screenshots

All Replies (2)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.