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lastpass exstention

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when I long in to lastpass it keeps telling me it's the wrong password I know for a fact it is the right pass wor. So I go "recover account and I get the code to my SMS and then I get the popup, "LastPass account recovery failed. The LastPass browser extension hasn't been installed. Please try account recovery again from a browser with the LastPass extension". I downloaded the lastpass from "" So what do I do now?

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