Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

mozilla vpn website never redirects to download page/stuck on waiting to sign in

  • 1 reply
  • 2 have this problem
  • 71 views
  • Last reply by jzapata1

more options

i tired to login and download the mozilla vpn client after a fresh install of windows and the mozilla login page never redirected me to the vpn download. every time i logged in i had to use edge in order to log in fully also now i'm stuck on the waiting for signin confirmation on the app

i tired to login and download the mozilla vpn client after a fresh install of windows and the mozilla login page never redirected me to the vpn download. every time i logged in i had to use edge in order to log in fully also now i'm stuck on the waiting for signin confirmation on the app

All Replies (1)

more options

Hello,

We're sorry to hear you are having issues with the VPN. We suggest you try the following: - Please set Firefox as your default browser - Clear the browser's cookies and cache - Uninstall and re-download Mozilla VPN again from vpn.mozilla.org - You can also check if you have any pop-up blocker enabled that would be causing this