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can't re-order MozillaVPN after moving country

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by simon.void

simon.void
simon.void
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I tried to order MozillaVPN multiple times over multiple weeks. But I after returning from PayPal a non-descriptive error message is displayed. I assume the problem stems from that I used to have a MozillaVPN-subscription when I lived in England via my English PayPal-account, but in the meantime I moved to Germany and want to order it via its German site and my German PayPal-account. So I assume there's a clash of locale and/or using a different PayPal account than last time causing the issue.

I also tried to order the VPN via creditcard payment but that didn't work either, same nondescriptive error message.

I tried to order MozillaVPN multiple times over multiple weeks. But I after returning from PayPal a non-descriptive error message is displayed. I assume the problem stems from that I used to have a MozillaVPN-subscription when I lived in England via my English PayPal-account, but in the meantime I moved to Germany and want to order it via its German site and my German PayPal-account. So I assume there's a clash of locale and/or using a different PayPal account than last time causing the issue. I also tried to order the VPN via creditcard payment but that didn't work either, same nondescriptive error message.
Attached screenshots

Modified by simon.void

All Replies (2)

MagsMoz
MagsMoz
  • Moderator
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Hi there, thank you for posting on the forum!

Are you trying to subscribe with another email address, or is it still the same one you used for the first subscription? We need to check if your other subscription is still active and therefore I will send you a private PM requesting your email address. Please reply so I can reach out to you directly. Chat soon!

simon.void
simon.void Question owner
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It's the same Firefox account, but I changed the connected email. I just sent you both old and new email via DM.

Modified by simon.void