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search feature did not work for Hertz

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I wanted to check a Hertz reservation. I typed Hertz into the Firefox bar at the top and selected the first entry that had the Hertz logo followed by https:\\www.Hertz.com. I clicked that entry and only a white page came up. I tried reloading and nothing happened. Eventually, I opened a new window and again typed Hertz in the bar. This time i scrolled way down and found a google symbol next to the word Hertz. I clicked that and it worked. How can I automatically search with Google so that I don't have trouble accessing sites?

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