This thread was archived. Please ask a new question if you need help.
Need help with Firefox account email settings please
Firefox is not letting me change my email because it says the one I am trying to change it to is already my account email, but it is not the email that shows in my account information or the one Firefox regularly sends emails to. I would appreciate any help changing the account email, but when I search for help, all I find are instructions for changing my primary or secondary email addresses, and those instructions are not working.
Details below (with fake email names):
I'm losing access to my email account, so I logged into Firefox to change my account email. My account displayed: Primary email: firstname.lastname@example.org It did not show any secondary email account.
I clicked to add a secondary email and typed in email@example.com
Firefox gave me the following error message: "Secondary email must be different than your account email"
To test it, I added a different secondary email, firstname.lastname@example.org. I made email@example.com primary and then deleted firstname.lastname@example.org. Then I tried again to add email@example.com as a secondary email but got the same error message.
Is the "primary email" different from the "account email"? Where can I find the account email to change it?