Recent answers to WidevineCDM plugin keeps crashinghttps://support.mozilla.org/en-US/questions/13335712021-04-27T03:43:12-07:00I have the same problem since the 22th of april, after the automatic update of FF and Widevine. My I2021-04-27T03:43:12-07:00chantalrouyrhttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1409144<p>I have the same problem since the 22th of april, after the automatic update of FF and Widevine. My IMac is 10.9.5.
I have to update my OS... or wait for a fix... or buy the new Mac M1
</p>jennifer.juba said
For me it seems to stay stuck on the "...will be installed shortly". It's been li2021-04-26T18:45:44-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1409060<em><p>jennifer.juba <a href="#answer-1408834" rel="nofollow">said</a></p></em>
<blockquote>For me it seems to stay stuck on the "...will be installed shortly". It's been like this for hours now, is there something I'm missing here? I'm on the last version of Firefox now (78.9)
</blockquote>
<p>Hi Jennifer, it was stuck for me too, I then turned 'on' the updates for Widevine while keeping automatic updates for Firefox off and it worked! So just switch widevine updates on and it should work!&nbsp;:)
</p>Widevine no longer supports Mac OS X 10.9.5 (minimum is 10.11) with version 4.10.2209.1, so you woul2021-04-26T07:19:29-07:00cor-elhttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408931<p>Widevine no longer supports Mac OS X 10.9.5 (minimum is 10.11) with version 4.10.2209.1, so you would have to install the previous 4.10.1582.2 version to see if that version still works.
</p>
<ul><li><a href="/questions/1334046" rel="nofollow">/questions/1334046</a> wide vine plug in crashed
</li></ul>
<hr>
<ul><li>1706507 - widevine on every stream website who need DRM
</li><li>1706393 - widevine HBO MAX
</li></ul>
<p>Bug 1706393 comment 9:
I've confirmed that Widevine are no longer supporting older MacOS versions (10.11 is the oldest they currently support).
Sadly, this means we can't do anything on the Mozilla side as the issue is in software we don't control.
</p>jennifer.juba said
For me it seems to stay stuck on the "...will be installed shortly". It's been li2021-04-26T06:37:48-07:00databasebenhttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408913<em><p>jennifer.juba <a href="#answer-1408834" rel="nofollow">said</a></p></em>
<blockquote>For me it seems to stay stuck on the "...will be installed shortly". It's been like this for hours now, is there something I'm missing here? I'm on the last version of Firefox now (78.9)
</blockquote>
<p>i am not sure jennifer. it could be stuck because of your anti-virals, maybe?
</p><p>i'm no expert on the mac, although i have been playing on the mac catalina for the past few days, could you need to do a reboot and start again?
</p>you're welcome aless. and thank you for your patience and for sharing your experiences with us.&nbs2021-04-26T06:36:00-07:00databasebenhttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408912<p>you're welcome aless. and thank you for your patience and for sharing your experiences with us.&nbsp;:-)
</p>For me it seems to stay stuck on the "...will be installed shortly". It's been like this for hours n2021-04-26T00:27:13-07:00jennifer.jubahttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408834<p>For me it seems to stay stuck on the "...will be installed shortly". It's been like this for hours now, is there something I'm missing here? I'm on the last version of Firefox now (78.9)
</p>another update: IT WORKS NOW!!! :)
Thank you so much Ben for all your helo, you've been AMAZIN2021-04-24T05:19:06-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408359<p>another update: IT WORKS NOW!!!&nbsp;:)
</p><p>Thank you so much Ben for all your helo, you've been AMAZING!
</p>quick update - I've installed the old version like you recommended but in 'Adds On' the widevine plu2021-04-24T05:11:51-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408356<p>quick update - I've installed the old version like you recommended but in 'Adds On' the widevine plugin takes a looong time to install, I'm not even sure if it's installing or it's just stuck there, it says: <em>will be installed shortly</em>. It's been like this for a good 10 minutes now...
</p><p>see screenshot
</p>amazing thanks Ben! I'm going to try this now :)
2021-04-24T04:56:42-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571?page=2#answer-1408352<p>amazing thanks Ben! I'm going to try this now&nbsp;:)
</p>hello aless,
Looks like rolling back to a previous version of FF worked for another mac user. Here 2021-04-23T23:17:57-07:00databasebenhttps://support.mozilla.org/en-US/questions/1333571#answer-1408260<p>hello aless,
</p><p>Looks like rolling back to a previous version of FF worked for another mac user. Here are the details:
</p>
<em><p>pauls.filter <a href="#answer-1408254" rel="nofollow">said</a></p></em>
<blockquote>Never mind, found it. Thank you. Rolled back to 78.9.0esr and this solved the problem. Downloaded here: <a href="http://ftp.mozilla.org/pub/firefox/releases/78.9.0esr/mac/" rel="nofollow">http://ftp.mozilla.org/pub/firefox/releases/78.9.0esr/mac/</a>
This also requires turning off auto updates on Firefox via Preferences, and of course it's not a long-term solution. Hope it's noted as a bug...
<em>ref: <a href="https://support.mozilla.org/en-US/questions/1333747" rel="nofollow">https://support.mozilla.org/en-US/questions/1333747</a></em>
</blockquote>
<p>The above webpage has many varieties of FF. So look for the US Eng version
</p><p>Let us know how it goes for you .
</p>Hi Ben,
thank you so much for looking into these! Let me know what you discover! :)
2021-04-23T20:08:32-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571#answer-1408238<p>Hi Ben,
</p><p>thank you so much for looking into these! Let me know what you discover!&nbsp;:)
</p>Hi cor-el,
thanks.
Basically I can't get widevine back on Firefox until I update to Mac OS X 10.12?2021-04-23T20:07:31-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571#answer-1408237<p>Hi cor-el,
</p><p>thanks.
</p><p>Basically I can't get widevine back on Firefox until I update to Mac OS X 10.12?
</p>Firefox 79 and newer releases require Mac OS X 10.12 or newer.
Users on Mac OS X 10.9 and 10.10 and 2021-04-23T09:07:52-07:00cor-elhttps://support.mozilla.org/en-US/questions/1333571#answer-1408171<p>Firefox 79 and newer releases require Mac OS X 10.12 or newer.
Users on Mac OS X 10.9 and 10.10 and 10.11 have been moved to the Firefox 78.x ESR version.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac" rel="nofollow">https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/firefox-mac-osx-users-esr" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-mac-osx-users-esr</a>
</li></ul>Out of curiosity, i am currently downloading Mac Catalina o.s. I will then virutalize it and try t2021-04-23T08:35:21-07:00databasebenhttps://support.mozilla.org/en-US/questions/1333571#answer-1408158<p>Out of curiosity, i am currently downloading Mac Catalina o.s. I will then virutalize it and try to understand the limitations of the mac o.s..
</p><p>I think that perhaps the FF version i had cited to you is too old; hence is why you got that message. But thanks for trying it and letting me know. There is likely a version 87 or 86 for the mac. But i was not able to find them - yet.
</p><p>My recommendation at this time, is for you to just hold off on repairing your FF system, and let me do a little catch up. The last time i used a mac was with that funny little box back from the 80's. But i didnt like it.
</p><p>For now, i believe the ideal solution is to roll back to the functional version of FF. But unfortunately, i dont know how this can be done on the mac - yet. &nbsp;:-)
</p><p>btw: Today, i did provide feedback for the Mozillians to create a "roll back" feature for when a new installation of FF proves to be dysfunctional. This should be very easy for the young brainiacs of the Mozilla Matrix. So we must all keep in mind that FireFox is a work in progress and to exercise some patience. &nbsp;:-)
</p><p>I will keep you apprised of my findings. incidentally, i could be wrong but i thought i read somewhere that FF was no longer going to be supported for the macs?
</p>Hi Ben,
thanks! unfortunately I didn't get any screen at all :( It just installed!
Once I opene2021-04-23T07:55:01-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571#answer-1408138<p>Hi Ben,
</p><p>thanks! unfortunately I didn't get any screen at all&nbsp;:( It just installed!
</p><p>Once I opened the browser though, widevine took a long time to install and the error that appeared was different, it said: browser not supported
</p>alessandro.ciminata said
Hi Ben,
thanks for this!
You said to turn off its updating feature ( for 2021-04-23T07:41:51-07:00databasebenhttps://support.mozilla.org/en-US/questions/1333571#answer-1408126<em><p>alessandro.ciminata <a href="#answer-1408108" rel="nofollow">said</a></p></em>
<blockquote>Hi Ben,
thanks for this!
You said to turn off its updating feature ( for the next 12 months&nbsp;! ) and to use the "custom" option and install it into its own folder. How do I do these 2 things? Sorry! Never done it before&nbsp;:D
</blockquote>
<p>I am not familiiary with the mac. Hoewver, i will explain what occurs for us on windows, as there may be some similarities on your end.
</p><p>Essentially, after you download the file and its saved to the disk, you will initialize the installation. Subsequently, there should be a screen asking you if you want to proceed with a "standard" installation or a "custom" one.
</p><p>If you pick custom, you should then see a new screen that cites the name of the folder that the installation will use. The name is usually something like Mozilla/FireFox/
</p><p>So with this special installation, i would rename the folder to something like Mozilla/FireFoxV65
</p><p>Then proceed to complete the installation and hopefully you will be set.
</p><p>btw, Based on the webpage for Mac FireFox's, I believe V65 was the FF you had prior to this new one
</p>Hi cor-el,
unfortunately it's the 4.10.2209.1
it updated automatically and I can't seem to get an o2021-04-23T07:10:48-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571#answer-1408115<p>Hi cor-el,
</p><p>unfortunately it's the 4.10.2209.1
</p><p>it updated automatically and I can't seem to get an older version back
</p>What Widevine version are you using?
Version 4.10.1582.2 or 4.10.2209.1?
If you already updated to t2021-04-23T07:08:52-07:00cor-elhttps://support.mozilla.org/en-US/questions/1333571#answer-1408113<p>What Widevine version are you using?
</p><p>Version 4.10.1582.2 or 4.10.2209.1?
</p><p>If you already updated to the latter then that might be the cause of this problem.
</p>
<hr>
<ul><li> 1705138 - Firefox 88 with Widevine CDM 4.10.2209.1 fails to playback encrypted content when license enforcing HDCPv1
</li></ul>
<p>(please do not comment in bug reports
<a href="https://bugzilla.mozilla.org/page.cgi?id=etiquette.html" rel="nofollow">https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</a>)
</p>Hi Ben,
thanks for this!
You said to turn off its updating feature ( for the next 12 months ! )2021-04-23T06:47:53-07:00alessandro.ciminatahttps://support.mozilla.org/en-US/questions/1333571#answer-1408108<p>Hi Ben,
</p><p>thanks for this!
</p><p>You said to turn off its updating feature ( for the next 12 months&nbsp;! ) and to use the "custom" option and install it into its own folder. How do I do these 2 things? Sorry! Never done it before&nbsp;:D
</p>thanks for the additional info Aless.
Perhaps, the best solution is to revert back to the previous 2021-04-23T06:41:53-07:00databasebenhttps://support.mozilla.org/en-US/questions/1333571#answer-1408105<p>thanks for the additional info Aless.
</p><p>Perhaps, the best solution is to revert back to the previous version of FF. Afterwards turn off its updating feature ( for the next 12 months&nbsp;! ).
</p><p>So how you feel about this idea. Install the previous version of FF. But use the "custom" option and install it into its own folder.
</p><p>Currently, your FF (v88) installed to a standard folder and overwrote the older files in it. So in this case, install the older version to a folder that is called something like FireFoxV65. You will then have 2 versions intalled.
</p><p><a href="https://www.macupdate.com/app/mac/10700/firefox/old-versions" rel="nofollow">https://www.macupdate.com/app/mac/10700/firefox/old-versions</a>
</p><p>Just some fyi, I do havew 4 versions of FF installed on this machine. So they FF can work side by side. The only thing is keeping the profiles apart. But if the previous version has you back up and running "and happy", i say delete v88 to save disk space and software conflicts.
</p><p>Keep us aprised&nbsp;!
</p>