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ThunderBird unusual start up procedure

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by Baudie1

Baudie1
Baudie1
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G'day from Down Under

i am using first install of new TB 78, on W10 laptop.. after click on desktop TB icon I see blue windows, and it goes to blank silver screen and it stalls. during trying to find a way around the stall I have stumbled across an unusual procedure , which works ,every time. I click lightly on the laptop keyboard blue light power icon , it blinks slowly , I then press spacebar , and TB then proceeds to the normal scenery picture screen on which I click and can then login my user name and TB activates and runs smoothly ... I can repeat this procedure every time ... why do I have to do this ? why does the unusual keyboard combination work ? last minute thought ... could it somehow be related to I do not have automatic updates allowed ? is there some TB coding expert who could answer this ? who ? how contact ? thanks to all who may read this and be able to help ..

G'day from Down Under i am using first install of new TB 78, on W10 laptop.. after click on desktop TB icon I see blue windows, and it goes to blank silver screen and it stalls. during trying to find a way around the stall I have stumbled across an unusual procedure , which works ,every time. I click lightly on the laptop keyboard blue light power icon , it blinks slowly , I then press spacebar , and TB then proceeds to the normal scenery picture screen on which I click and can then login my user name and TB activates and runs smoothly ... I can repeat this procedure every time ... why do I have to do this ? why does the unusual keyboard combination work ? last minute thought ... could it somehow be related to I do not have automatic updates allowed ? is there some TB coding expert who could answer this ? who ? how contact ? thanks to all who may read this and be able to help ..

Chosen solution

Can't explain the keyboard trick, but is hardware acceleration enabled in TB Options/General/Indexing? If it is, disable it and see if TB restarts properly. If that doesn't work, try safe mode (hold Shift when launching TB). Safe mode includes disabling acceleration.

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All Replies (5)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Can't explain the keyboard trick, but is hardware acceleration enabled in TB Options/General/Indexing? If it is, disable it and see if TB restarts properly. If that doesn't work, try safe mode (hold Shift when launching TB). Safe mode includes disabling acceleration.

Baudie1
Baudie1 Question owner
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g'day sfhowes  ;) I am usually able to apply brute force methodology ,and fix my problems.. but this one I could not... as you suggested I disabled hware accel , and it worked  :) what a great solution... thanks very much ... waddabewdy ... gudonyamate...

Baudie1
Baudie1 Question owner
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" Mail " in W10 TB Profiles is not updating when add new in or out emails into a TB subfolder .

ps could not find how to add new question after i sign in ??

sfhowes
sfhowes
  • Top 10 Contributor
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Start a new topic from here: https://support.mozilla.org/en-US/questions/new/thunderbird/form

Baudie1
Baudie1 Question owner
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many thanks , sfhowes ... i just couldn't find it ... your help much appreciated..