Interaction of email alias and Reply/Reply-All
I'm having trouble having my second email address cc'd when I reply-all.
For historical reasons my main email is like email@example.com but I like to use firstname.lastname@example.org, so we set up "email@example.com" as alias and I set up TB as:
Account name: firstname.lastname@example.org Your name: Bob Foobar Email Address: email@example.com Reply-to Address: firstname.lastname@example.org
If I send an email to some addresses, and they reply, TB offers my a Reply (if there's one correspondent) or else Reply-All that goes to email@example.com and does not include firstname.lastname@example.org. That's perfect.
But replies from people using Yahoo and Gmail trigger TB to offer Reply-All, even if there's one recipient, and my email@example.com is included in the reply-all.
So, if I email Abe@yahoo.com, and Abe replies; TB then allows me to click Reply-All and the reply goes to Abe@yahoo.com and firstname.lastname@example.org. That's semi-manageable when I'm corresponding with one person, but when I'm corresponding with a group, I need to reply-all and I often forget to delete my own email and get a copy, which is confusing to people and annoying to me. It's annoying enough to want to change my email to avoid this issue, but this is happening on a fresh install of the latest TB on a and Windows 10. I didn't have this issue yesterday with a recent version of TB on a W7 computer. I think I solved this years ago on my old computer, but I cannot recall how. I noticed this issue because I replied to a group and accidentally included myself today, wheras I had not done so earlier this week with my old TB.
I notice that if I view source that the replies that work fine (do not add in my email alias) include the Reply-All header and those that trigger the bad behavior do not include it (that's the source of the reply to my email). But I cannot tell Yahoo and Gmail to change things. Either there's something I need to do to get them to include that header, or I need to configure TB to be more robust about this issue.
Here's what I have done (none of which have helped): 1. Set the reply-all (as shown above) 2. Done 60 minutes of reading and googling about this issue 3. Managed identities, edited the identity, and under Private Data added email@example.com to "Reply from this identity when delivery headers match" 4. Added myself to contacts as firstname.lastname@example.org with email@example.com as an alternative email. 5. Changed the "Description" of the outgoing SMTP settings to "<Bob Foo> firstname.lastname@example.org" 6. Changed the "Description" of the outgoing SMTP settings to "email@example.com" 7. Changed the "Description" of the outgoing SMTP settings to "firstname.lastname@example.org" 8. Looked for a "Smart Reply" button (I don't see one)
All Replies (1)
Alan Mead said
I set up TB as: Account name: email@example.com Your name: Bob Foobar Email Address: firstname.lastname@example.org Reply-to Address: email@example.com
I may have solved this. Looks like changing my email above to firstname.lastname@example.org fixes the issue.