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connexion with e-services belgian government

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Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfully many times the software. The testing of the cardreader and Eid were ok. Still it is impossible to connect. I never had problems in the past to connect, why now ? what has changed ? It is rather urgent, because of the ultime deadline (yet passed!!). Can anyons help me ? Thanks.

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This might not be an issue of the Firefox browser. Try others and report the result. Attaching a screenshot (with sensitive data censored) or mentioning the exact URL might also help us recognise and reproduce the error. At which point of the "connecting" process does it happen? What is the card reader's software called?

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