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i lost all sync data after resetting my password

  • 6 replies
  • 2 have this problem
  • Last reply by FredMcD

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i have just deleted all firefox files on my computer and re-install it after that i trusted that all my information can be restored just by signing-in with my account and for some reason i put my password and it didn`t sign me in so i tried resetting my password after that i look at my passwords & Logins and it all was GONE ! i made most of my accounts with the random password service that FireFox provides So is there ANY way that i can contact mozilla to bring my important information back PLEASE ?

All Replies (6)

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Resetting the sync password, or changing its e-mail or password, will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

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ahmad.s.bohassan said

i have just deleted all firefox files on my computer

Did you remove only the program files, or all of them?

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FredMcD said

ahmad.s.bohassan said

i have just deleted all firefox files on my computer

Did you remove only the program files, or all of them?

all of them because i had a lot problems with it also the appdata ones !

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if i change my password back will it help restoring the bookmarks and all of my important accounts ?

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hello ahmad,

I did a test and deleted a bookmark. Then i executed a sync, and the bookmark was not restored. So i have opinions about the sync feature and have expressed them to the mozilla folks. Hopefully, the sync feature will be programmed to act more like a back/restore instead of being "fluid". As such it is my opinion, that the sync feature at this time will not help you restore you computer.

But who knows?

Strategy 1: Maybe if you create the account on your smartphone and then sync, then maybe it will transfer data to it that you can then copy over to the computer. but this is only a thought and i have not tried it.

Strategy 2: Alternatively, there is a chance that you may be able to recover the file with an "undelete" application.

The older encrypted file may still be on the drive and could be/might be recoverable with an undelete-er.

Note: I have not tested this methodology on un-deleting profile folders and files.

Note: Check out the FireFox knowledge base on what the file name is for the login password file is. Or maybe if successful, you might be able to restore the entire folder, re-establish the old profile and then copy it before doing a new install of FF.

Let us know of your results.

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With sync, any change on one member is shared with all others in the sync

If the data is removed from the servers, there is no going back.

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