Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Payment Currency Not Valid For Sign-Up Payment Despite 100% United States Currency

Robert "Fritz" Stuart
Robert "Fritz" Stuart
more options

When I try to sign-up for Mozilla VPN, I enter my (a USA citizen) payment information, from a USA-based bank, using USA currency, from a PC located in the USA, using an ISP IP Address registered in the USA...I get the attached error. Furthermore, my account settings indicate that I logged into Mozilla VPN, but nothing ever installed and there is no indication that this service is running. I also never receive an e-mail or any kind of notification/explanation as to why my completely valid currency is not valid and what I might need to do to fix that.

I tried to sign up on both my Toshiba laptop and on a custom desktop PC that I built.

On a side note, the option to use PayPal does not appear, either.

Thank you,

When I try to sign-up for Mozilla VPN, I enter my (a USA citizen) payment information, from a USA-based bank, using USA currency, from a PC located in the USA, using an ISP IP Address registered in the USA...I get the attached error. Furthermore, my account settings indicate that I logged into Mozilla VPN, but nothing ever installed and there is no indication that this service is running. I also never receive an e-mail or any kind of notification/explanation as to why my completely valid currency is not valid and what I might need to do to fix that. I tried to sign up on both my Toshiba laptop and on a custom desktop PC that I built. On a side note, the option to use PayPal does not appear, either. Thank you,
Attached screenshots

Chosen solution

Hey Robert!

We are glad to hear your issue was resolved,

Don't hesitate to reach back again if you need help with anything else,

Regards,

Read this answer in context 👍 0

All Replies (3)

user3720726
user3720726
more options

Hi Robert Thank you so much for reaching out!

I see that you are using devices that are not compatible with Mozilla VPN. Mozilla VPN is compatible with the following devices: Windows 10 (64-bit only) macOS (10.15 and up) Android (version 6 and up) iOS (13.0 and up) Linux (Ubuntu-only) At this time, it is not compatible with gaming consoles such as (Playstation or Xbox) or routers.

Also for the time being we only accept credit card as a payment method. But we are working on adding other options in the future - thank you for the feedback!

Please let us know, if we can assist with anything else. have a great day!

Robert "Fritz" Stuart
Robert "Fritz" Stuart Question owner
more options

Thank you for your response MagsMoz.

Just to clarify, I don't own a gaming console and I used the term 'PC' to describe the traditional 'personal computer'. Both PCs I tried to sign up with are Windows 10 (64-bit) PCs. I also only ever tried using a credit card, from a US bank, but I can see where that part could have been misunderstood.

Nevertheless, after the latest round of Windows Updates were installed, I tried again and was able to sign up.

Have a great day too!

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Chosen Solution

Hey Robert!

We are glad to hear your issue was resolved,

Don't hesitate to reach back again if you need help with anything else,

Regards,