Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

excel online crashes

  • 10 replies
  • 1 has this problem
  • 19 views
  • Last reply by frfa63

more options

Hi, I use microsoft 365, from 1 week, When I start working on excel online, it crashes and I can't do anything even if Close and open up agian the file. I put firefox back to the original, nothing happens I see this water droplet now, what is it?

When I use google chrome, it works fine

thanks for helping me

Attached screenshots

All Replies (10)

more options

the crashing message in french

Helpful?

more options

the green droplet would be part of the spreadsheet. perhaps a note regarding the particular cell.

there is also another browser that you should use when working with microsoft products, like excel.

the browser is called Edge and developed by Microsoft.

so i think it would be safe to say that using a microsoft browser with microsoft products is an ideal situation.

Helpful?

more options

thanks .dbben for your answer,

it did work well before a few days, I 'd like to keep firefox if I can find the solution, i use it for the job, it is a lot of trouble to change in my situation

Helpful?

more options

i think a problem we are all facing on a regular basis is from microsoft, whereas they have been updating the operating system on a regular basis.

we must keep in mind that microsoft is an aggressive company and wants all of its software to the primarily utilized by users and all else to be forgotten.

so i believe that the only reason you suddenly experience an issue is because of a microsoft update.

while i am not sure of the technical specs of your computer is, there may be an issue with the graphics aspect. however, its like hunting for a needle in a haystack.

maybe try doing a "refresh" on firefox would be a first step:

Refresh Firefox - reset add-ons and settings

Helpful?

more options

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Helpful?

more options

~dbben said

i think a problem we are all facing on a regular basis is from microsoft, whereas they have been updating the operating system on a regular basis. we must keep in mind that microsoft is an aggressive company and wants all of its software to the primarily utilized by users and all else to be forgotten. so i believe that the only reason you suddenly experience an issue is because of a microsoft update. while i am not sure of the technical specs of your computer is, there may be an issue with the graphics aspect. however, its like hunting for a needle in a haystack. maybe try doing a "refresh" on firefox would be a first step: Refresh Firefox - reset add-ons and settings


if i could, i would not use microsoft, i have no choice, my school forces me to do so, can you tell me how i can update microsoft please, it's a company contract, i'm not the webmaster though, do you think it's possible? it's very difficult for me to contact the technical service

The graphics card is good, it's a company computer, it's really on firefox that it doesn't work, I tried with other browsers,

I did a firefox reset,

thanks

Helpful?

more options

cor-el said

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar. See also:

Modified by frfa63

Helpful?

more options

I found a kind of solution whom might help someone, when you open your excel file online, clik on "help" before the green droplet appears, you will have no more problems, it works, don't ask me why, but it works, hahahha

Helpful?

more options

I'm glad you found the problem.

I upload excel spreadsheets to Google Drive and work with them flawlessly. But i have not experienced what you were.

Helpful?

more options

Thanks to your answers, it encouraged me to continue searching I was joking about that with a friend, a professional couldn't find the solution, impossible, you click on help and the problem disapear,....... so funny, hahahah

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.