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emails being deleted

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Toad-Hall

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some are being deleted

some are being deleted

All Replies (1)

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'Emails being deleted' - 'some are being deleted' is not offering enough information.

When asking a question in the forum, it is helpful to offer information about your setup and explain what is going on.

  • What OS are you using ? eg: Windows 10, MAC, Linux
  • What version of Thunderbird are you using? eg: 78.9.0
  • What type of mail account are you talking about - POP or IMAP ?
  • What Anti-virus product are you using?
  • Do you view emails only via Thunderbird on one computer or do you read emails on another computer/laptop or phone or webmail account via a browser?
  • Did you delete emails off the server in the webmail account and then discovered they had been deleted in Thunderbird?
  • What 'delete' settings do you have set up in Account Settings' for that mail account?
  • * In 'Server Settings' what have got selected under 'Message Storage'?
  • * In 'Disc Space' section is 'Don't delete any messages' selected ?
  • Emails are being deleted from where ? Trash, Junk, Inbox, 'Local Folders' mail account etc
  • Is the 'Trash' folder being emptied ?
  • Are the deleted emails in the Trash ?
  • Are you performing a search and headers get shown but no content when you select?
  • Have you accidentally clicked on the 'bin' icon in 'Thread Pane'?
  • Do you have any Message Filters that:
  • * have an action which mentions 'Delete'
  • * have an action which mentions moving an email to either a folder that no longer exists or moving an email from an imap mail account Inbox to any folder in 'Local Folders' mail account?

Modified by Toad-Hall