Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Unable to connect to your IMAP server........" message

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by Matt

more options

Tried the fix of reducing the number of connections in the Advanced Account Settings but I still can't access gmail messages. All advice welcome.

Tried the fix of reducing the number of connections in the Advanced Account Settings but I still can't access gmail messages. All advice welcome.
Attached screenshots

All Replies (3)

more options

You only get a limited number of concurrent connections for ALL of your devices. Do you have any other devices connecting to the mail account? Turn them off for 10 minutes and see if that fixes the issue.

more options

Thanks for your prompt reply Matt. The only other devices I access gmail from is another laptop (I log out of my gmail account when I'm done), a gmail app on a Nox android emulator that I hardly ever open & blue mail from the microsoft store, that also has the same problem.

more options

what is the error message verbatim. I can think of a number of possibilities here, none of them great, but having the exact message with server name might narrow things down.